1 /5 Laura McLaughlin: If I could give zero stars I would! To begin, I first met Will at the apartment community I was living at, he provides insurance to my landlords. He seemed nice enough and the rates he offered were reasonable. He offered me life insurance for my young son and I agreed without really understanding the ins and outs of it. After I had some time to think about it, I got in touch with him and told him I would like to cancel the policy. He said he would take care of it. During the time I had my renters and auto insurance policies with him, I had to call him on a monthly basis to make my payment over the phone. He rarely answered the phone so I would have to go by his office to make my payments. One day, I go by and I go in the office and he is playing golf with maybe his young niece while they are eating lunch. I understand people need to eat but when you are running a business, you should have someone answering the phones at all times. Fast forward about a year later and I decided I didn’t want to stay with Will any longer so I go to another State Farm agent and they said I need to try to make amends with Will before they will take me on as a client. So I go back to Will and just tell him it’s not working out. He says “I think I’ve seen you in here before, what’s your name again?” Now mind you, I’ve been in his office numerous times and he doesn’t have a clue who I am. He does the paperwork to transfer me to the other office and I leave. I feel bad because he says he doesn’t have a lot of clients so I pray about it that night and decide to give him a second chance. So I call him and he’s in a meeting so I leave my information and he never calls me back! I meet with the new agent and find out that he let my renters insurance lapse and that he never cancelled my son’s life insurance policy! And now State Farm wants to charge me to cancel the policy and send me a check for like $20 when I’ve been paying on the policy for over a year! No sir! Needless to say, I will not be using State Farm again!
