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Washington Virtual Academies at Omak - Tacoma Jordan Leupold: I have done everything required for my sons enrollment and it was all completed August 13th. I was told that I would receive 2 emails within 24 hours. One welcome email with everything needed to get started and one with tracking numbers for his computer and course materials.
It is August 26th. We have received no emails and nothing my mail.
My enrollment portal says he is accepted and enrolled.
I spent 5 HOURS on the phone today trying to get through to a human being to just have my time completely wasted. In all that time I got through to 3 people who gave me the same non helpful information that I had already told them over and over that I had tried. They all then transferred me (after I begged them not to because I had already tried) to the enrollment department THAT WAS JUST AN AUTOMATED MENU THAT HUNG UP ON ME NO MATTER WHAT I TRIED.
I LEAVE FOR A WORK TRIP TOMORROW MORNING AND DO NOT RETURN UNTIL THE EVENING BEFORE SCHOOL STARTS.
So now I have NO SCHOOL set up for my son to start.
We used k12 in 2017 with no problems and this has been nothing but a disaster. You’d think things would improve over time but apparently not. I am so unbelievably angry I can’t stand it. This school is a disaster.
Update: it’s been 3 weeks, school has started and my son still isn’t enrolled and still no one has returned a single one of my 30 voicemails.
