Zen Nail - Santa Rosa (CA)

1 /5 Harper M: Horrible! If catfishing was a nail place this would be it! Overall environment was extremely stressful , lots of yelling and rushing around. They were cleaning an hour before closing while customers were inside. Mopping around our feet as we received the service. Got a gel manicure, in hopes of receiving a design on ONE finger. The solid color of the gel manicure was okay, but the design was horrible and in no way what I wanted. If you cannot do designs just say that! I’ve attached a picture of my nails (grey) and the design I wanted . This was up-charged 15$ as-well, for one finger! They made fun of my request and made countless comments about my nail size . They include a “shoulder massage” at the end ; to which she basically wiped lotion all over my shirt. Horrible experience and in no way with 60$ DON’T GO HERE! A 4.1 as seen here is not accurate, look to yelp! 2.5 is much more appropriate.

2 /5 Alana Truby: Transparently I am not someone whom makes negative reviews and I typically would have moved on but I am doing so to let others know. This salon is very busy, and it seems like it was a mistake but how it was handled is why I am making this review. I called in advance and wanted to make an appointment for a gel manicure and gel pedicure. There seemed to be miscommunication on their end that I just stated a pedicure so when I got there I let them know I was expecting both. They stated from the start no you did not. I said verbatim I mean I believe I did but if not it’s okay like I don’t need to be seen. They said go ahead and have a seat and we will see if we can do your manicure as well. I should’ve known but I really like to give people the benefit of the doubt and that’s on my part. However when I say I was sat and then had a first woman whom was polite start my nails by soaking and starting to remove my dead cuticle. After that she handed me over to another woman named Mary whom was also kind. However after that they just started painting my feet. No scrub, No callesus removed, I think Mary began to notice I was frustrated because I just changed my color to white after I realized I was not getting the full service I was paying for. She was attentive so I wanted to state it’s not on her. But it isn’t right when someone’s paying $50 dollars for a service to have their feet put in just water and then painted. I just stated I would pay for my service and go and thanked her. Then I did bring it to the attention at the woman at the front. She tried stating It was only a 5 minute massage?? I didn’t even receive a massage and honestly didn’t care. I just wanted to atleast have my feet scrubbed for a moment. I explained it was frustrating cause i did make an appointment she said well i misheard you i stated that’s fine mistakes happen but It wasn’t a full service and she said okay we’ll gel is $50 so I just paid it and left. not to also mentioned they offered drinks to every single individual including walk ins next to me and not me once but whatever that’s not even part of it. it just made me feel extremely bad about myself and sad when i was being nothing but quiet and polite. So I wanted to state for others if your looking to go in make sure they actually have time for you and to be attentive to you. I honestly left on the verge of tears because I tried to be so polite and understanding only to leave with loosing money for a full service I didn’t get. I encourage others to hopefully speak up more or just walk out if they arent. They are well aware I left upset and I still said thank you so many many times.

5 /5 Karen Latiker: I’ve been a fan and faithful customer since day one. I am always well cared for and leave feeling pampered. I have ingrown toe nails and most nail technicians at other salons just provide the cosmetic effects of a pedicure but at zen, they know what they are doing and provide great care for my nails and have prevented me from needing intervention from a podiatrist.

1 /5 Nancy Jones: Had a 530 appointment time sounded nice on the phone. What a waste of time..first time ..went to walk in and the lady had 3 big chow dogs in her establishment.. not service dogs! How disgusting so I asked are the dogs leaving. She told me no then I asked if she was the owner she said yes and a asked her to cancel my appointment..Im highly allergic to dogs and cats love them but your breaking state law codes and waisted my time.

1 /5 Angelica Gonzalez: The two women that run the front desk, Helen and Rachel are incredibly RUDE. We booked a party of 10 for a wedding. Two of the girls were running late and both Helen and Rachel came to reprimand our entire party for the tardiness and to tell us the bride had to pay for the services regardless. The bride agreed to pay. Helen was asked to stop yelling and that only escalated the situation and she asked us all to leave in the middle of service. The rest of her employees who were working on our bridal party were very kind and kept apologizing for them. It seems that these two women who run the shop intimidate and scare their own employees. You could hear a pin drop. Ann, who did my pedicure was incredibly sweet and apologized for the experience. It wasn’t her fault and I made sure to tip her cash and made sure that tip went 100% to her. Hope those employees find better people to work for. Helen and Rachel definitely should not be in customer service. They should be embarrassed by how RUDE and HOSTILE they treat their clients.