1 /5 Алексей Лесуков: Worst customer service and very unprofessional , my appointment was at 11:00am and waited until 12 and asked them whats going on? at what time are they going to start the root canal and the deep cleaning? They said its going to be approximately another 40 minutes wait, had to reschedule because I had to go to work, then came back a week after, they gave me a 10:00am appointment and said that I was going to be the first one and same thing I had to wait another hour, then once inside the dentist said my insurance doesnt cover the root canal and the crown, I said what? They called me that the insurance approved both the deep cleaning and the root canal, I said that is something that I shouldnt be discussing with you, its with the administrative personnel, once they call me in is because you are going to do the root canal, not to be arguing about what the insurance covers or what doesnt cover, I waited one hour to be called in so if that is the case why didnt they say anything before they called me in? Im already laying on the bed to get the work done and you want to negotiate here? Unbelievable... Then the dentist got mad and refused to do the work, all I said you should tell me what the terms and conditions are, give me the estimate before going in not when you are suppose to start doing the work. At the end another dentist did the work and it took him 3 hours to do a root canal, my jaws were so sore because the thing they put in my mouth to keep it open, the dentist assistant didnt know how to take the X Ray, she had to take about 10 to get one right, then after taking the Xrays she forgot to pull the thing they put up next to the tooth, then both the dentist and the assistant disappeared I guess they went to break twice and left me there laying down with my head down instead if bring it back up in a vertical position, no consideration at all, then the effect of the anesthesia was going away and he kept drilling and I was in pain, of course after two and a half hours because it took him 3 hours to kill the nerves. I was a total of 4 hours and a half 8n there, from 10:00 am to 2:30 pm.
