Watsonville Community Hospital Emergency Department - Watsonville (CA)

1 /5 Peter Cross: My back was locked up and I was in extreme pain. I waited for a week to see if anything would get better, but to avail, so I decided to go in, and get checked out yesterday. They were concerned as I was and they took some xrays of my pelvis, ultra sound of my kidneys, and a ct scan along with some extensive blood work. Everything came okay, but still no answers, and cause for pain. I suggested maybe a pulled muscle, or a disc, and this is where I got extremely disappointed with their next steps. Granted I can barely move and still can’t move today, and for last week. They didn’t do any other tests and told me to call my primary for an MRI of my spine. They told me at least I have a clean bill of health and no infections, or tumors, blood work looks great (playing everything off). Which obviously Iam happy about that, but that doesn’t mean everything else is disregarded. This is where the nurse and Dr. Physician Seth started to push me out of the Er (not physically). I feel completely ignored for and left hung out to dry. It’s crazy how you spend 7 hours in the ER and they have no answers and didn’t do further testing (like an MRI that they are suggesting my primary do). I’m still in extreme discomfort/pain with no answers. I’m losing faith in the medical industry and the zero empathy they have (well at least at this place). Furthermore, no medication for the pain either. They simply didn’t care for my well being. On top of that they said if the pain still persists to come back. I told them that’s why I’am here, because it’s been a week. I would never in my life go back there after this experience even if I was having a heart attack. Absolutely not. Separate occasion same service: I should’ve known I was going to get this type of service from them, because 4 years ago I took my father in law there for him throwing up for four days and his eye all of a sudden went crooked plus slurred speech (I was thinking stroke). They said has his symptoms always been like that and I replied if they were I wouldn’t be here. They did all the testings as well and said probably a virus (I said a virus for a crooked eye that’s weird), because they couldn’t see anything on the scans, but later at different hospital they saw that he had a small stroke (same paperwork). They totally missed the diagnosis for the stroke. I’m pretty sure if you have a broken arm you would get good service, but from my experiences nothing, but bad. Avoid this place if something serious is taking place. No help! If the ER would like to respond I was admitted there March 14,2025 around 2:00pm to 8:00pm. Peter Cross is my name. NEVER SAW AN ACTUAL DOCTOR WHO WAS SUPPOSED TO BE PATRICK W. CARY! UNBELIEVABLE!

5 /5 Maria Cacho: I m very grateful for the outstanding care I received during my visit to the hospital on March 6th. I will like to acknowledge Luz at the front desk. She was incredible helpful and patience, taking the time to assist me for nearly 40 minutes to figure out where Kaiser wanted to send me. Her professionalism and kindness set the tone for the rest of my experience. In the ER, I had the privilege of being treated by Dr. Knight and nurses Juan and Brenda. Their communication and compassionate care were excellent! I truly thankful.

5 /5 Tracy Todd: I took my father into the ER for Heart issues. He was admitted quickly and received excellent care. The hospital staff was compassionate and attentive. I am very grateful for the care that he received. Thank you to all the hospital staff that helped my father last night. You all are doing an excellent service for our community.

5 /5 Mary Ellen Snider: I visited this facility very early 6:30 am, so I was the only patient there. The sign in station is located at the end of waiting station, past the checkin stations. That didn’t make sense. Have the sign in station, first and prominent for people to see, rather then be directed to it. Given the hour, I was quickly checked in and seen by Dr Caleb Trent, who was the best ER doctor. He was personable, empathetic, provided clear information and detailed instructions on what the process was. He listened to me and was there to make my stay comfortable. Which, given the circumstances it was. Thank you Dr Trent and staff.

5 /5 Sarah Sherwood: Professionalism, high caliber care and quickness is everything my daughter received at Watsonville Community hospital ER. No waiting for six hours in the waiting room! Everyone we encountered from start to finish was genuinely friendly and helpful, as we had never been there before. The MD & nursing staff asked questions on top of questions to make sure we understood everything that was happening and at discharge. I’m pleased we made the right decision by choosing this facility instead of the other option in the county.