3 /5 Sara Burkard Concholar: Overall, this is a nice salon, and I know many women who come here. However, I think Im done. *Things do seem clean, their prices are competitive, and everything appears well-organized – especially during the day. I’ve visited a few times without major issues, though each time there were minor things I didn’t love – just not enough to write a review about until now. Unfortunately, my most recent visit made me feel uncomfortable and question whether it’s worth coming back.
I understood a little of what the staff were saying, assuming I didn’t understand. I couldn’t follow the entire conversation, but I caught enough to know they were talking about me, other clients, and even the owner.
When I first arrived, I asked for advice on a nail color to match a bridesmaid dress. Since I’m not particularly into general beauty, I was hoping for some guidance. As soon as I asked, the woman made a comment to her coworkers that I couldn’t fully understand, and they all laughed. It immediately made me feel uncomfortable.
During my manicure, the nail tech mentioned something about adjusting the cost to the tech who appeared to be the manager and told her to just let her know what price she should tell me. I ended up being charged an extra $5 because my nails were supposedly “long” and needed to be cut. When I asked about the extra charge, she said it was because of the length of my nails, which were natural and not long at all – she barely trimmed them. Isn’t trimming part of a manicure? Earlier, I heard them saying amongst themselves that they sometimes make up their own prices, which I initially brushed off. However, when I was charged an extra $5, it felt like they might be doing this to many others. Now, about two weeks later, my gel polish is peeling. Not sure if thats a standard time for gel? This was my first time getting gel, and I was careful to preserve it, especially since I was so happy with how they looked. Interestingly, my toenails, with regular polish, still look fine and aren’t chipping.
My husband also got a simple mani-pedi with no polish. They strongly recommended a callus removal add-on, which he agreed to, but he received the same treatment I did, without any extra service. Now that I think about it, it seems to reinforce the impression that they make up their own prices and add-ons. I understand that some clients may not tip well, but this approach of assuming we wouldn’t tip well and adjusting the bill instead doesn’t seem fair. At the end of his manicure they left his nails quite long and seemed to only have shaped them. It wasn’t a big deal, but we had to repeatedly emphasize that he wanted them as short as possible.
Overall, it’s a nice salon, but it seems like the night staff have their own approach. They should be more cautious with their comments, assuming others don’t understand. I feel for the owner and hope they maintain the salon’s standards even when they’re not around.
