3 /5 Indie: I wish I could say I had a great experience at this salon, as it isn’t the first time I have left the salon feeling like I was unsatisfied and disappointed with my results. I went in for a consultation and strand test to see if Union could handle my color correction needs. During the consultation, they tested a small section of hair on the back of my head. They left the product on for only five minutes, blow-dried it without using foil, and the result was a brassy orange. That alone didn’t leave me feeling very confident, but I decided to move forward because they assured me they could fix my color. Unfortunately, things didn’t go as smoothly as I had hoped.
The stylist who did the consultation (stylist #1) told me she wasn’t available, so they scheduled me with another stylist (stylist #2) I had never met. I’m leaving names out for anonymity. I was asked to pay a $100 deposit to book the appointment, and they quoted me $750 for the color correction. I understand that stylist #2 runs her own business and has her own pricing structure, but this price was still much higher (almost double?than what i ended up paying at a very reputable salon that delivered amazing results (almost got my whole head to platinum blonde which was very deceiving due to the test strand being orange but i assume it was because of their odd and unprofessional process of going about my test strand) Despite my hesitations, I decided to trust the process and move forward.
On the day of my appointment, stylist #2 had to cancel due to the fires in the area, which was completely understandable given the circumstances. However, the rescheduling process was frustrating. Stylist #2’s only available times conflicted with my school schedule, and the next opening wasn’t for another month. Having already paid the $100 deposit, I felt stuck, as I’d planned my schedule around the original appointment and now faced a long wait for a solution.
To their credit, stylist #2 reached out three days later and refunded my deposit, which I appreciated. I also understand that circumstances beyond their control can happen. However, the overall experience—from the consultation process to the lack of flexibility in rescheduling—left me feeling frustrated and disappointed.
While I respect that stylist #2 is running her own business and has her own pricing and policies, the lack of communication and the difficulty in accommodating my schedule made this experience a challenging one. I’m glad I got my deposit back, but I wouldn’t return to this salon. There are other places that provide better communication, more reasonable pricing, and an overall smoother experience.
