Tracy Nails - Capitola (CA)

1 /5 K C: When I first started coming here about 7 months ago, it was a nice experience. But my last 4 visits were very disappointing. The front desk employees are VERY UNFRIENDLY and act very annoyed. I realized they werent giving me the correct amount of stamps on my stamp card, it clearly states 1 stamp for every $15 or more, so for 1 pedicure ($30) I should get 2 stamps. I didnt always have a chance to double check the stamps they were giving me because I was with my friend who has dementia so I was kind of babysitting. Also, I rarely have cash so I asked if they could add a tip to my card and the front desk woman rolled her eyes and then proceeded to scold me as if I was an idiot asking her to do something unspeakable! The front desk people ARE VERY RUDE & PUSHY. We are not cattle, we are humans in need of a service, be nice! When you first walk in they ask you what you want and then tell you to go pick a color. But they say it all so unfriendly, the level of their rudness is so unnecessary. They are the first faces of the business when you walk in, so you would think the owner would want pleasant and kind employees welcoming in customers. Were there to spend our money, treat us better. I always feel pressured to tip there, which I find very rude. Im gonna be looking for a new salon to go to.

2 /5 Shadaye Cruz-Nortey: -“…Monopolizing, impersonal operation” I am a local Santa Cruz business owner and have been coming to Tracy’s for a couple of years, visiting at least twice a month. Unfortunately, my experience has been consistently inconsistent—very hit or miss. While Tracy initially comes across as sweet, her approach to customer service and accountability leaves much to be desired. Recently, I brought my three-year-old for their first nail salon experience. We spent over $200 as a family, including $45 for their manicure/pedicure, and I left a $15 tip for the technician. However, within an hour of leaving, their nail polish completely peeled off—not chipped, but peeled off like a sticker. When I returned to discuss a solution, the only option offered was to bring my toddler back for the nails to be redone. I suggested a fair alternative: a $25 refund for the pedicure only, allowing the business to keep the tip and payment for the pedicure, which was fine. However, Tracy refused and went so far as to blame the issue on my child. This lack of accountability and unwillingness to address a legitimate concern was incredibly disappointing. As someone who has referred many people to this salon over the years, I cannot in good conscience recommend Tracy’s anymore. This business prioritizes profit over customer satisfaction and community care. If you’re looking for a salon that values quality and customer service, I suggest exploring other options in Santa Cruz County. There are other businesses that genuinely care about their clients, unlike this monopolizing, impersonal operation.

5 /5 Crystal Lane: So far so good! All the girls seem to know what to do and did a great job making my loose nail art ideas work

3 /5 Denise Rossi: I have been coming to Tracy‘s for years. I always get my card stamped and today I used a fully punched card on a deluxe pedicure expecting to pay the difference. When I went to pay, they said the card was only good towards $20 of the $40 deluxe pedicure where if I would’ve had a regular pedicure the pedicure would’ve been free. I told the young man at the desk that it should be worth $30 and they said no that’s their policy. I really don’t think this is fair and expressed that He said “ Well, you should’ve asked!” Very poor customer service and I was quite surprised. Don’t get caught in this unfair practice. They may have unfortunately lost me as a customer over this treatment.

5 /5 Janet: $35 for a gel manicure. I worked with yoki which i loved her attention to detail and friendliness- she gave me a hand/arm/ upper back massage (like 2 min each massage) but it was an amazing bonus!