1 /5 Abi Shotland: Two stars because my nails are pretty. As far as the rest… I had Asel as my nail artist. When clipping my cuticles, she repeatedly clipped live skin. I kept telling her she was hurting me, and she said I just had sensitive cuticles. Whether or not that is true, if you can feel pain, you’re clipping too deep. I even started bleeding from multiple fingers and she kept going. I can see the cuts in my skin. When I did start bleeding, she used the same wipe and repeatedly touched it to the bottle, touched droppers to my broken skin, etc. This is incredibly unsanitary and spreads bloodborne diseases. I showed her my two pointer fingers and said I wanted all my nails that shape. She immediately filed those two nails to skinny remnants of what they once were. At the end, she told me again I have sensitive cuticles and need to use oil. This appeared to be her absolving herself of guilt for not understanding how to properly trim cuticles without cutting into living skin. An hour later and my fingers are still stinging from where she cut me. I tipped because I felt uncomfortable and bad not tipping. Their tip options only allow 15%, 20%, or 30%, with no option for custom tip.
Update: they all started lifting from the free edge after two days. Every single one of my nail beds is scabbed and bloody.
Update 2: reached management and they declined refund, stating they offer a 7-day fix and follow proper sterilization protocols. They completely refuted my experience, ignoring the fact that causing physical injury can’t be fixed with a 7-day guarantee. One star.