1 /5 elizabeth villa: I dont recommend you to bring your children to get baptized or to have their communion. Very unorganized, no communication between staff, very rude and inconsiderate.
I hate to even have to write a bad review on my church. But everything by was handled very poorly.
When I first enrolled my daughter for communion classes I was given a date and time for the ceremony. And I recall this day perfectly because the coordinator Mr. John Anderson told me that I would be able to choose the ceremony date depending on whether I wanted it in Spanish and/or English. I saved the date. Fast forward to today a week before the ceremony they informed me that she wasnt going to have her ceremony this year and that she would need to complete yet another year of classes. Never was I informed that from the start. I called back to get more information and confirm whether or not my daughter was going to have her communion. I called Mr. John Anderson no call back. Called the office, finally got a call back from one of the other coordinators Ms. Juana. I explained to her the situation and how upset my daughter was over it and if there was anything we could do. Mrs. Juana at the time was kind and understanding. She informed me she would be adding my daughter to the list and that my daughter would be having her ceremony this weekend. She apologized for the clerical error. I was so thankful for her. My daughter was happy we went to go buy her dress get some decorations and food. Everything was great. Then 2 days later. I get a call from Mr. John Anderson telling me that there has been a mistake, that my daughter will NOT be having her communion this weekend. He didnt even know that I already had spoke to Juana regarding the matter. He had to put me on hold for 30 minutes to call her on the other line to confirm whether or not Ms. Juana had told me that. He probably was rude to her, because she was so afraid to tell me that there was nothing she could do anymore.
This has been the worst experience ever. My poor daughter getting shut down twice, not to mention all the money I put in on her classes and her celebration. To hear my daughter cry and tell me she wont be able to wear her beautiful dress was heart breaking. So I thought to my self, there has to be something I can do. I asked to speak to Mr. John Andersons supervisor, which is Father Gonzalez.
I thought to my self, he would be more understanding and he would be kind enough to try and do something to help fix the situation. My daughter could have taken a test or something. Idk at least apologized for all the miss communication, something. Boy was I wrong. He was rude, un kind and inconsiderate. He didnt even let me explain the situation. Very rudely told me it was not going to happen. Blaming me for not reading the manual, pretty much telling me it was my fault. He made me feel stupid and never even acknowledged the mistakes his staff had done. And the suffering he and his staff cause my poor daughter.
I do take some of the blame for not questioning the ceremony more or asking for more details. I just lost my father last month so its been difficult to keep up with everything. But I truly believed we would have be informed towards the end of classes and closer to the ceremony date. Because I was informed the details at the beginning.
I just wished they would have handled it better. And if they would have just told me from the first time that she wasnt going to have her ceremony instead of getting my daughters hopes up to just take that away from her again.
I hope this doesnt happened to anybody else. Its devastating and heart breaking. Weve been preparing for this day since last year. Imagine.
