4 /5 Donna Brown: Final contact: Dropping them down a star because they did not contact me within 5-7 days as promised in the paperwork, and only got in touch with me after I contacted them. SO after all that, it does seem like others are correct in lackluster customer service with results. BUT ... I would still recommend because all else was perfect. AND because nobody should procrastinate getting this done. I tend to think/hope that they would be more on the ball with getting results out if they found any concerns....
Fourth contact....its finally happening, first colonoscopy..... I waited about a half hour or so longer than expected. After that things went swiftly that I can remember. Everyone working with me was clear and kind. One of the staff at my side even had me lift my head up so she could brush my hair back for me. I thought that was very sweet. Doctor Brichler was great, again that I can recall. Anesthesia was awesome!!! I did not feel a single thing!!! Awaiting the results now. They said 5-7 business days. Tomorrow is day 5. I will report back but so far totally recommend them!!! PS: The prep really wasnt that bad. I thought about drinking the nasty stuff versus getting colon cancer and it went right down.....
PPS: The staff sent me off with a nice little card. Call em now??
Third contact VERY excellent!!! After my first phone appointment (second contact below), they called me the very next day to schedule my actual colonoscopy within a couple weeks out.
Second contact went pretty well!!!
The appointment was 30 minutes later than scheduled, but I feel that is totally reasonable. Someone did call. Dr. Brichler seemed worth the wait. His assistant Shannon was also very pleasant.
First Contact SUPER Positive!!!
I am a new patient for a first colonoscopy. Good times....LOL. Sasha picked up the phone in a couple rings fifteen minutes before they closed. She was VERY pleasant, knowledgeable and helpful. The doctor I wanted is not taking new patients which was a bummer. However, in looking at reviews I was able to quickly find another who I feel equally encouraged about. Sasha spent some time making me feel comfortable about what to expect, sharing that she felt the doctor would be a good fit. In a few minutes I was set up with a consultation. Its four weeks out. I have seen the other reviews about this place, but I would say that it seems like they proactively addressed those issues and to me they seem rectified. I will follow up through my journey over the next months and report back. Hope this helps someone....
