1 /5 Cynthia Reynoso: This was my second attempt to have Dr. Rashti as my OBGYN. The first time was five years ago during my first pregnancy. Id heard many wonderful things about him and decided to give him a try since I was nervous about the whole pregnancy experience. I scheduled my appointment with him, but by week 6, I became very ill with hyperemesis gravidarum (HG) and ended up in the hospital three times in one week. Each time, the emergency room doctor tried to contact Dr. Rashti to get me seen sooner and to prescribe medication, but he never returned their calls. On my third visit, the ER doctor suggested I switch doctors and recommended Dr. Drake, who was absolutely AMAZING. Dr. Drake was always quick to return my calls and provided excellent care, especially knowing how ill I was for the first six months. I quickly switched from Dr. Rashti and never looked back.
Now, during my third pregnancy, with Dr. Drake no longer practicing, I asked around and, once again, Dr. Rashti came highly recommended. I decided to give him another chance. I was informed that he is now a concierge doctor and that a $2,000 membership fee is required out-of-pocket for him to be your OBGYN. Having had positive experiences with concierge pediatricians for our toddlers, I was okay with this, expecting the same level of attention, quick appointments, and perks. However, my first visit was disappointing.
When I arrived at the office, I was surprised to find the front desk staff behind a closed window. They didnt have the window open, so neither they nor I could see each other. I could hear them talking, but no one acknowledged my presence until they finally opened the window to check me in for my noon appointment. After completing the paperwork, I had to knock on the window again to hand it back, and they promptly closed it again. I then sat in the lobby for 1 hour and 45 minutes without any communication. No one opened the window or mentioned that they were running late until I knocked again to ask what was going on. No other patients had come in or out for the last 30 minutes, and I was still waiting. When I asked if they had an estimated time frame, they looked at me as if I had asked an unreasonable question.
Unable to wait any longer, I informed them that I would need to reschedule, but the lack of professionalism, empathy, and communication left me deeply unimpressed. Despite the "concierge" label, this office doesnt come close to the level of care and service that term should imply. Dr. Rashti needs to seriously improve both his communication and the professionalism of his staff. To date, I have yet to receive a call back to reschedule, and honestly, Im relieved because I would never return.
I would not recommend Dr. Rashti.
His communication is poor, and his office staff is condescending and impersonal.