Rancho Family Medical Group- Urgent Care 79S - Temecula (CA)

5 /5 N T: DR/PA Ernest is the best physician possible when you need a speedy diagnosis and caring ear. He has helped many members in my family and we all love his bed side manner. He thinks outside the box when there are questions and makes you feel comfortable. It’s hard to find compassionate medical care these days. Highly recommend

1 /5 laura deyo: Horrible MD (DR Vincent) my husband just went into a visit with him. My husband has been having horrible pain in his rotator cuff. It started while working as an ICU nurse in the COVID ICUs. He walked in the room per my husband and was in there less than 3 minutes. Us both being RNs I know you cannot possibly bill our insurance for that new visit contact which insurance allots 15-30 minutes when you spent 3 minutes in the room. When you don’t address his concerns about his rotator cuff and just blame it on…”ahhh man it’s just sports pain”. Sports pains? For deep rotator cuff pain dude? Mr. Vincent we are both are in the medical field do better. Horrible bedside manner. As an ER nurse in pediatrics if you came to me with your child and I only made contact for 45 seconds how would you feel?

3 /5 Alexander Garcia: I recently visited the urgent care due to sinus congestion that I had for over a week after recovering from a mild cold, this is not common at all for me and that why I needed immediate medical advise. Unfortunately the physicians assistant (Ernest Stock) didn’t provide the best care. He was adamant that I had Covid which the office couldn’t test me for, wrote me a prescription in case I didn’t feel better but was insistent that I didn’t need it and that this was probably Covid. I went home and tested negative for Covid while still feeling horrible, then went to a different physician the next day and he told me I needed antibiotics right away. Within one day I started feeling better. While I am appreciative I got a quick appointment at Rancho Family Urgent Care and was seen promptly, the visit felt pointless and very rushed. I was literally speaking about my continued concerns as the PAC was trying to walk out the door. I’m giving three stars because the staff was nice and the wait was very short.

1 /5 Monique deGroot: I’ve been here a few times & it was great. I got there around 7:20am. 1 patient was leaving. Sat in the empty lobby till 8am. Paid my copay. Was taken back. They weighed me and put me in a room for another 15 minutes. When the nurse came in, he was wearing a blue puffer jacket. Friendly, no name tag, looked in my throat with a light, then stood over 4 ft away from me. Didn’t feel my neck which was totally swollen, didn’t look at my ears or nose. He didn’t even have a stethoscope to check my chest or my back if I was wheezing or had fluid in my lungs. Left the room came back and said they had no more strep tests so he couldn’t do that test? I told him my symptoms. I thought I might have food poisoning, but my throat was killing me maybe from the acid of throwing up for the entire day? I could barely swallow. He asked me to come back if I still wasn’t feeling well, but I said what if I am sick, the weekend was coming up & I wouldn’t have time. If he could just give me some antibiotics if I started feeling worse. He also prescribed me a steroid, and some lidocaine gel for my throat. I know nothing about steroids, so I picked them up at the pharmacy but I didn’t use them. He never explained what that was for anyway. Then left the room. It felt look like he just walked off the street and into the room. It’s 2 days later now and I still feel terrible. I started taking the antibiotics. Not sure what I have, but that certainly didn’t make me feel any better. Weirdest urgent care experience ever. I will say I’ve seen Dr. Nunez here & he was very thorough with me, my son, and my parents.

5 /5 Katherine Grady: Everyone front the front desk to the PA we saw were absolutely wonderful. Would definitely recommend them for your urgent care needs.

1 /5 laura deyo: Horrible MD (DR Vincent) my husband just went into a visit with him. My husband has been having horrible pain in his rotator cuff. It started while working as an ICU nurse in the COVID ICUs. He walked in the room per my husband and was in there less than 3 minutes. Us both being RNs I know you cannot possibly bill our insurance for that new visit contact which insurance allots 15-30 minutes when you spent 3 minutes in the room. When you don’t address his concerns about his rotator cuff and just blame it on…”ahhh man it’s just sports pain”. Sports pains? For deep rotator cuff pain dude? Mr. Vincent we are both are in the medical field do better. Horrible bedside manner. As an ER nurse in pediatrics if you came to me with your child and I only made contact for 45 seconds how would you feel?

5 /5 N T: DR/PA Ernest is the best physician possible when you need a speedy diagnosis and caring ear. He has helped many members in my family and we all love his bed side manner. He thinks outside the box when there are questions and makes you feel comfortable. It’s hard to find compassionate medical care these days. Highly recommend

1 /5 Monique deGroot: I’ve been here a few times & it was great. I got there around 7:20am. 1 patient was leaving. Sat in the empty lobby till 8am. Paid my copay. Was taken back. They weighed me and put me in a room for another 15 minutes. When the nurse came in, he was wearing a blue puffer jacket. Friendly, no name tag, looked in my throat with a light, then stood over 4 ft away from me. Didn’t feel my neck which was totally swollen, didn’t look at my ears or nose. He didn’t even have a stethoscope to check my chest or my back if I was wheezing or had fluid in my lungs. Left the room came back and said they had no more strep tests so he couldn’t do that test? I told him my symptoms. I thought I might have food poisoning, but my throat was killing me maybe from the acid of throwing up for the entire day? I could barely swallow. He asked me to come back if I still wasn’t feeling well, but I said what if I am sick, the weekend was coming up & I wouldn’t have time. If he could just give me some antibiotics if I started feeling worse. He also prescribed me a steroid, and some lidocaine gel for my throat. I know nothing about steroids, so I picked them up at the pharmacy but I didn’t use them. He never explained what that was for anyway. Then left the room. It felt look like he just walked off the street and into the room. It’s 2 days later now and I still feel terrible. I started taking the antibiotics. Not sure what I have, but that certainly didn’t make me feel any better. Weirdest urgent care experience ever. I will say I’ve seen Dr. Nunez here & he was very thorough with me, my son, and my parents.

5 /5 Katherine Grady: Everyone front the front desk to the PA we saw were absolutely wonderful. Would definitely recommend them for your urgent care needs.

3 /5 Alexander Garcia: I recently visited the urgent care due to sinus congestion that I had for over a week after recovering from a mild cold, this is not common at all for me and that why I needed immediate medical advise. Unfortunately the physicians assistant (Ernest Stock) didn’t provide the best care. He was adamant that I had Covid which the office couldn’t test me for, wrote me a prescription in case I didn’t feel better but was insistent that I didn’t need it and that this was probably Covid. I went home and tested negative for Covid while still feeling horrible, then went to a different physician the next day and he told me I needed antibiotics right away. Within one day I started feeling better. While I am appreciative I got a quick appointment at Rancho Family Urgent Care and was seen promptly, the visit felt pointless and very rushed. I was literally speaking about my continued concerns as the PAC was trying to walk out the door. I’m giving three stars because the staff was nice and the wait was very short.