Palo Alto Medical Foundation - Santa Cruz (CA)

1 /5 Benjamin Idini: I have been trying to obtain primary care from this institution since early December, 2022. They gave me an appointment for mid February, but they cancelled with less than 24 hours notice. They are now offering me a new appointment for May, 2023. Six months of wait to access primary care seems excessive. Is this the norm for this place?

1 /5 Laurie Smith: I am so sick of the lack of responsiveness and high prices of this group. I hate that they have such a monopoly in Santa Cruz. I have raging cystitis and have not been able to get my prescription refilled or had an opportunity to talk with an advice nurse, after being told that I would be called back yesterday. GRRRRRR. And as an HSA holder, I can NEVER get a quote on what a service may cost. Even when I call billing. they cant tell me what things will cost. What a mess.

5 /5 Chris Sterbenc: Their X-Ray department is awesome. If you do a walk-in, the average wait time is around 5-10 minutes. Super friendly staff, also.

4 /5 Daniellera: We have been with Palo Alto Medical Foundation in Santa Cruz for 15 years, and our experience has been overwhelmingly positive. The level of care and professionalism from the staff has consistently met our expectations. Dr. Block, Dr. Sidell, and Dr. Mauff are truly exceptional doctors. They go above and beyond for their patients, taking the time to listen, explain, and provide the best possible care. Their expertise and compassionate approach make all the difference, and we feel fortunate to have them as part of our healthcare team. One challenge with PAMF is that they are so overwhelmed with patients that it can take a long time to get an appointment unless you’re already an established patient. However, I’m grateful for the opportunity to continue seeing these amazing doctors for my youngest children and for the smooth onboarding process for the new kiddos. While no medical organization is perfect, these doctors have been a reliable and trusted provider for our family over the years. We appreciate the quality of care we’ve received and highly recommend these outstanding doctors to anyone looking for dedicated and knowledgeable medical professionals.

5 /5 Azul River: We had to come here for an unexpected medical visit. They were great and got us on our way. They who worked out some insurance issues because we are from out of the state. Great place .