Nails By Kim - Ventura (CA)

1 /5 Fatima Calderon: After several good manis and pedis here, I had an awful humiliating experience. If you don’t want to be accused of lying in front of a crowd, damaged nails and a gamble at a bad mani and pedi don’t come here! The evening after the gel mani and pedi, I had a nail break and polish peel off. My nails were cut from a medium-long length to pretty short so when my nail broke, it peeled to expose sensitive skin. The pain was excruciating. I now realize that the service provider used the electric device to remove the gel excessively thinning out my nails. After two weeks my nails are still breaking! The day after my appointment I also noticed excess skin besides my toes and dry skin patches all over my feet. I was really upset because I remember specifically paying extra for the ‘Deluxe’ pedicure which included callus removal. On Monday, I called to explain the situation to the owner. She asked me to come in, but unfortunately I was leaving town for a week. Upon returning, I drove straight there. I waited about 15 mins and picked out new colors, but the person in charge told me I couldn’t have new colors. I wished I would have asked why. After the 1 hour drive hassle, I was hoping I could at least get new colors. Little did I know that the time driving would be the better part of this experience. Then I’m told that they are only re-doing the pedi because I would have had to come in the day after to fix the mani. Honestly this is when I started to get frustrated and angry. I reminded the person in charge to tell the owner about my travels and that it wasn’t just a chip in my nails, but that my nails were damaged. When she came to report back from her conversation with the owner she said that to remove dry skin from the feet I’d have to pay for callus removal which of course, I did! Her response was incredible. She said she was going to have to check the cameras. I couldn’t believe she was accusing me of lying. I was so embarrassed, I regret not leaving right then and there! No mani and pedi is worth your dignity. Ultimately, a new service provider re-did my pedicure and the original service provider re-did the two broken nails with the peeled off polish. Had I known my character would have been brought to question in front of a crowd, I would have NEVER given them an opportunity to do a better job. Honestly, I should have just posted a review of my original bad experience because as I left the person in charge encouraged me to write a review. It sounds like they enjoy feedback, whether it is good or bad, which is great, except I dont think she realizes that the issue was the way the managed the situation. I understand mistakes happen, but theres no excuse for treating someone the way she treated me. At least the nail technician who originally did my mani was kind and apologetic. Bottom line: youll probably have a good mani and pedi here, but if/when you dont, and you speak up, you will be humiliated. Your dignity is not worth the gamble.

5 /5 Niria Romero: First time here they did a great job. Lisa was the tech helping me, took her time and I was very pleased with my gel French tip pedicure. Will be back.

5 /5 Kristine Hartman: Always the best gel pedicure! Such great customer service too. Very professional and amazingly clean facility. I will keep coming back...again and again. Thanks Kim! And back again…Oh my!! THE PEARL PEDICURE by Tracy was AMAZING!! She’s the best!

5 /5 Benito Quezadas: Normally I dont leave reviews but this one is an exception. Nails By Kim is, without a doubt, the best nail salon our family has ever visited. For the past four years, weve been loyal clients, and each visit has been nothing short of exceptional. Kim and her wonderful staff consistently deliver top-notch service with a gentle touch that truly sets them apart. The moment you walk through the door, youre greeted with warmth and professionalism. Kims attention to detail and expertise in manicures and pedicures are unparalleled. Whether its a simple polish change or a full spa treatment, every service is performed with the utmost care and precision. What truly makes Nails By Kim stand out is the incredible atmosphere. The salon is always clean, inviting, and filled with a sense of calm that makes you feel instantly relaxed. Kim and her team create an environment where you can unwind and indulge in some well-deserved pampering. Beyond the exceptional service, Nails By Kim has a wonderful family vibe that makes you feel right at home. The welcoming atmosphere and friendly interactions make each visit a delightful experience. Kim and her staff remember their clients, treating everyone like part of the family. This personal touch creates a strong sense of community and belonging that is rare to find. Kims husband, Hung, is also incredibly helpful and always goes out of his way to assist our family, adding to the overall warm and friendly environment. Kims gentle touch is a hallmark of her service. She and her staff are always attentive to your needs, ensuring that each experience is comfortable and enjoyable. This level of care and consideration is why weve trusted Nails By Kim with our familys nail care for the past four years. If youre looking for a nail salon that combines skill, professionalism, and a genuine dedication to customer satisfaction, Nails By Kim is the place to go. We cant recommend them highly enough! The family-friendly atmosphere and outstanding service make every visit special.