Lux Nail Spa - Los Angeles (CA)

5 /5 Nicole Vargo: I’ve been with Katie for 3 years. She recently moved to this location and I’d follow her anywhere. This new location is brand new, with comfortable chairs and an extensive list of services. I’ve had great pedicures here, with excellent service but Katie is simply the best. She is so creative, she can do anything you can think of. I love to ask her for ideas and come up with something unique. Her nail art is spectacular. This should be your next nail salon.

1 /5 Carolyn Li: If you expect your gel manicure to last more than 3 days, don’t come here. I got a gel manicure here and it chipped 3 days after I got it done while I was traveling. I went back 6 days later after I returned from my trip to see if they could fix the nail and they refused and wanted to charge me. Terrible quality for a $60 gel manicure. I’ve been coming here regularly for the last few years but their quality has gotten so much worse and the customer service is non existent.

2 /5 Natalia VENEGAS SANCHEZ: I’ve been coming to this nail salon for a while because the nail artists are talented, but unfortunately, the front desk staff ruins the experience. The woman at the front desk is incredibly rude, and the pricing here is inconsistent and unclear. Prices seem to change without any apparent reason, and they often charge more at the end than what was initially quoted. Today was the final straw. I asked for a price adjustment because I was quoted one amount at the beginning of my service, but at the end, they decided to charge me more. The woman at the desk even acknowledged the different price but refused to honor it. Instead, she preferred to waste time and materials removing my nails rather than make a simple adjustment. I was ultimately forced to pay the higher price she decided on. There’s zero respect for customers here, and the work ethic is questionable. While the nail artists do a great job, the poor management and lack of transparency make this place impossible to recommend.

2 /5 J. S.: Id like to first emphasize the really lovely job the individual manicurist did, applying polish -- the only service I came in for. I was happy with the care with which she painted my nails with my own polish I BROUGHT IN (which were unpainted when I arrived and I didnt have time for a manicure). That said, customer service goes a long way. I felt compelled to share my experience, as the disappointment lingers a bit, and perhaps the owner may rethink her inflexibility regarding accommodating requests. I originally walked in and was told I could only pay cash, and not use a credit or debit card to pay for any services below $50. I would need to get cash from an ATM (they have one on-site, which charges $2; with my banks $3.95 additional fee from an out-of-network ATM service, it seemed a waste of money). I just wanted to have my nails painted (that service is $20 here; a full manicure is $30). I left to find my banks approved ATM service, and returned 30 minutes later with cash in hand, and pre-paid, adding a 25% tip for the nail tech herself, and handed this to the owner. Upon leaving, I asked if I could please have a receipt (as I will be reimbursed by a print production I booked a job with, which last minute requested a certain manicure look they wouldnt have someone on hand to provide at the next mornings shoot). The owner handed me a little printout that indicated I paid $20 for a service there. I asked if she could please include the $5 I added for the stylist, as I was submitting this to be reimbursed, and thats indeed what the visit cost me. She said "no, I cannot do that." So, not only on one hand did she accept a cash payment from me with no record of it in the form of a credit or debit card transaction, but yet wouldnt afford me the courtesy of documenting for my OWN purposes the actual amount spent at her nail salon, after it was time-inefficient for me to leave to get cash and come back (which I did). Is it in the scheme of whats happening all over the world a catastrophe? Of course not. But times on a lesser scale are challenging for a lot of people, and when a customer is making the effort to aid YOUR business in being of service, it would be lovely to practice MUTUAL consideration, from my perspective. That was my first experience at this salon.