2 /5 Shanna Bishop: On 5/23/22, I went in hoping to have a tire patched. However, I was notified that the tire was not able to be patched. I ended up having 4 new tries put on. When I left I noticed that my tires were over inflated by at least 10lbs on each tire. I returned as soon as I noticed and had them set to the correct psi of 33.
A couple days later, I noticed my rim was scratched. I called and talked to the manager, Mitch on 5/31, and he asked me to bring my car in so he could look at it. So I took time off work, and drove 30 mins one way. He said that they would replace the wheel and he would let me know in a couple days. The quote I got from Nissan for the new wheel was over $500.
I had not heard from them by Friday, 6/3, so I called them, and was told the new wheel would be in approximately Monday or Tuesday. On 6/7, I received the call that the wheel was in, and I told them I would be in on 6/8.
On 6/8, I took more time off work and again made the 30 min drive there. It took apprx. 1.5 hrs to put on the new wheel. They also over inflated this tire again, to 39, but I didnt notice until further down the road, and adjusted it myself.
When it was done, I tried to talk to the manager, but was told he was no longer in the store. I was hoping for some kind of adjustment to the bill for my missed time from work, and gas spent having to take care of the damage they caused. (I didnt think $100 was unfair, as I lost at least 4 hrs from work and spent at least 25 on gas) After several days of trying to get a hold of the manager, I was finally able to get him on the phone today (6/13). He told me he believed that they have done enough just by replacing my wheel. I am very grateful for the wheel replacement, but it really sucks to be out even more money because they damaged my vehicle. Tires are expensive enough, without the added cost due to their negligence.
