1 /5 Sia: It was my second time coming to this establishment and I dont know that Ill be coming back if theres not an attempt to fix this experience. I went in asking for a gel manicure and a gel polish change on my feet. I was quoted 35 for the manicure and 25 for my feet. Lets start with the pedicure. I told him I wanted my nails longer and square. At the end of the service I looked down and my toes are two different shapes and sizes to which his initial response was ok Ill file the other one. Um. No. So they had to do a layer of acrylic to make them match. Not thrilled about it because it took time growing out my natural nails but whatever. On to the majority of my issues, the gel manicure. I want to note my last gel manicure was at this same establishment. First he attempted to drill off all the gel. After nail number two I told him I wasnt comfortable with that much drilling of my natural nail. He says ok and proceeds to paint something on my nails and try to scrape the gel off which wasnt working. So he then took out a file and started trying to aggressively use the file to get the gel off and after breaking my nail I told him I was done with that type of service and questioned why my nails were foiled for a gel soak off like normal. Someone else comes over and confirms thats what should be happening and I request a different person. About 15 minutes later a girl comes out and starts doing my nails. She tells me my nail is broken and I told her he broke my nail and she said ok Ill fix it with dip. I said ok and after he was done with my gel polish on my toes I asked to be moved to a desk. So she proceeds with my manicure and once she painted one coat of the color I see this huge bump on the nail she fixed with dip. I told her it looked terrible and I wasnt leaving it like that and she said well I needed to fix it I said thats fine but do a thin layer not just some mound. So she fixes that paints my nails and its done. I paid $62.53 total and I left because regardless of the lack of service I received Im not the type of person who wont pay. But now Im going to post photos of this "manicure" I received. It looks liked a toddler ripped at my skin. It looks terrible, my nails are uneven and the polish looks terrible. Im so utterly disappointed and I truly hope the store owner will make this situation right.
