1 /5 Benjamin Massing: I switched to Hi-Tec Auto after a bad experience with another shop that performed unauthorized work. I explained this to Hutch and made it crystal clear: no repairs without my approval. Despite that, I was notified after the fact that my front rotors and pads had been replaced—without my sign-off—resulting in a nearly $4,000 bill. I was frustrated, but they assured me the brake squealing was fixed. It wasn’t. I heard it the moment I pulled into my garage.
Over the next two months, I returned multiple times (more than 10) for the same unresolved issues—squealing brakes, rattling windows, an oil overfill issue that I never had. For a moment, I would go in for one thing and then leave with it still being a problem and then have a new one added... I was told it was now the rear rotors. Again, I was quoted an outrageous price and told I’d get a call before anything was done. Instead, I got a text: “Your car is ready.” Same move, again.
I looked up the parts myself—what they quoted at $2,800 I found for $1,100. When I confronted them, they magically found the same parts nearby for the lower price. It felt like a bait-and-switch.
Final straw - I brought in my 2016 G-Wagon before selling it. I asked them to replace the window regulator, then referred my buyer directly to Hutch. Hutch offered to do a PPI for free—which I appreciated—until he sent me and my buyer a $14K repair list full of fluff: steam cleaning carpets, windshield wipers, you name it. I told him clearly: keep it to essentials. Instead, it was a full-blown laundry list. My buyer took it elsewhere and got a real PPI for $8K—no nonsense. But I’d already knocked $5K off the price based on Hutch’s list, just to be fair. Damage done.
I’ve spent more on Ubers dealing with Hi-Tec than I care to admit. They do the work before approvals, apologize later, and hope you eat the bill.
Hi-Tec cost me time, money, and trust. Constant back-and-forths, zero follow-through on approvals, and inflated quotes.
I have plenty of texts and video of the quality of what I was left with over the course of 2 months nonstop saga that was extremely costly, not just monetarily, but in time as well.