1 /5 Artyom Medin: This play should be reported to Better Business Bureau and investigated continuously until they are no longer in business I mean 50 years, family business enough is enough with the unhealthy, mentally ill, and well funded people that think they are mechanics, mechanically inclined and whatever else they have going on at this AAA Certified Repair facility.
I was charged $450 for them to tell me that theyll investigate a coolant leak and failure to pass smog on 1994 Mercedes Benz S420 with only 102k. I came in there wanting an estimate for how much it will cost to fix whatever the problem was, I even provided smog test reports and the evidence of the obvious coolant leak. I told them that I was really not feeling well, I live pretty far away and its a bit much for one day to deal with and they looked very very busy there. The car was towed into the back lot and I waited about 15-30 minutes talking to the young lady at the front desk and the mechanic there providing them both as much detailed information as possible. I was told Ill get an estimate and that on Saturday or Monday the car will be ready for me to pick up. This was on Friday the 8th of September 2023. Shortly after I left and was walking to the bus stop I received an email from them they did say they were going to send one.
I did not approve any work and they started working on the car, well thats what Eric called it on Saturday evening after declining to release it to the same tow company that towed it in. On Friday I was told that Ill be getting a text on Saturday morning, I did not receive one call from this place or text like I was told, just emails demanding more and more money. Eric told me that the technician spent hours working on the car on Saturday morning. They literally forced me to pay this money and damaged few things on the vehicle both interior, exterior who knows what else. The car has to be sold now and it was a simple transfer of ownership process. And I was on the way there to do smog yet again after failing twice because the guy does not know about Mercedes Benz and drives the vehicles with the doors open on and off the Dyno, at the place where I tried to smog twice and its obviously a smog only place, but thats another story and review. Get a diagnostic of the problem and hopefully fix it, if its inexpensive.
After what Gustafson Brothers Automotive called investigative work which I did not approve, they provided me yet another estimate, this time for almost $3000 which included parts that were recently replaced according to the previous owner that Im still in contact with who is looking for supporting documents. I mean he had Mercedes Benz hoses on it that theyre saying were original when they were just recently replaced, very hard to find parts.
Ive told not just the front desk young lady who has hard time communicating, concentrating, just working in general but also the technician Sean Leahy who I told numerous times that I need an estimate to how much its going to cost look into the coolant leak that I developed without the car getting Hot, on Highway 1 after I pulled over less than 10 minutes driving from this place and failure to pass smog and I just left from USC Smog Test.
Eric, the front desk lady whoever else just refused to release the vehicle unless I paid them. I mean I still feel like this mentally ill family business is still here threatening, harassing forcing me to give them money, talking about something they have no business doing, at my home, wow and its Wednesday morning the 13th of September 2023.
Please stay away from this place because I know I will. Who in their right mind will pay someone $450 for simple diagnostics Ive never seen an estimate this high for diagnostics. Here its called investigation, smog failure investigation over $300 just for that.
Good luck there all
Take care ok
