1 /5 Brenda Contreras: Ive been a regular at Kevins for about a year now, and while lve generally been pleased with the quality of his work, I recently had a disappointing experience that has led me to decide not to return.
I brought my 3-year-old daughter with me for a pedicure and manicure, and while I asked if they could accommodate her, it became clear that the technician working with her was frustrated by her natural movements, as expected for a toddler. I even noticed her rolling her eyes at my daughter a few times, which felt unprofessional. Unfortunately, my daughter developed an infection from the pedicure, which I strongly believe was due to unclean tools. I also experienced an infection from my own manicure, which makes it clear that proper sanitization protocols were not followed and we are currently in pain from these infections .This is a serious concern, and its the main reason I wont be returning.
As for my nails, I requested the viral cat-eye design, and Kevin initially said he could do them. However, after an hour of attempting and struggling with the magnet, it became clear that it wasnt working. I suggested multiple times that it was fine and ld just go with a solid color, but Kevin insisted on continuing to try. The end result was a mediocre job where the heart effect wasnt visible, and the nails looked nothing like what I had wanted. I asked him to remove it, and although he seemed frustrated, he eventually applied the solid color.
Ive never had issues with Kevins work before, but l do often experience discomfort during the process, as he tends to cut me or hurt me while working. Im constantly having to remind him to be more gentle, and as a result, Im unable to fully relax during the service. Nails should not hurt, and this is something that could definitely be improved.
Overall, Im disappointed because Ive always been a loyal customer, but the lack of sanitation, the discomfort, and the unsatisfactory results are things I cant overlook. I hope this feedback helps improve the experience for others in the future.
