Dignity Health Woodland Clinic - Specialty Care - Woodland (CA)

1 /5 Lib Lib: In daily pain. Called, was told I was being put on hold, line disconnected. Called back, same man answered, asked a few questions before saying he was putting me on hold and hanging up again. Called a third time, the receptionist asked the same questions, then put me on hold for 14 minutes. Hung up, called a fourth time, on hold for 26 minutes but no one ever even answered that time. I just want to schedule an appointment and get help with this pain before it becomes an emergency.

1 /5 Anthony Reyes: I took my girlfriend’s father to his appointment with Dr. Nguyen since she was sick. We arrived on time for his 830am appointment, however I was notified by the lady checking us in that Dignity flagged him as no show because he had missed his 8am appointment. This was utterly false. I had to call my girlfriend to have her send over the screenshots of his appointments through Dignity’s website. Lo and behold, there was no 8am appointment. Finally after displaying the facts the receptionist told us to have a seat. About 10mins later a young girl come out and informs us it will be another 25min wait because they “had” to see other people first. So we wait. We finally are seen at 915am when his appointment was at 830am. At the conclusion of Dr. Nguyen’s checkup with my girlfriend’s dad, I ask him why was I no showed when we had no appointment at 8am? Dr Nguyen replies that employees called out sick so they are short staffed. He then proceeds to get emotional and state that all the employees at dignity are hard workers, etc. I proceed to correct him and say that I never questioned anyone’s work ethic at Dignity. I asked him if it was reasonable for me to think Dignity would see us at the appointment time scheduled, he responds “No.” Lastly Dr. Nguyen said Dignity Health does not have enough money to hire sufficient staffing. I was shocked by Dr. Nguyen’s smug attitude and lack of professionalism in regard to our appointment! Please do better Dignity.

1 /5 Derrick Alcott: My visit with Nurse Practitioner Marian Roethler was fantastic. The poor review is not for the care I received in the hands of the medical professional. The care I received from Nurse Roethler was top notch. The administrative team at the Specialty Care office at Woodland Dignity Health is absolutely abysmal. I have been battling with them for 4 months. I have had to call nearly a dozen times to check on the status of things. They continue to not submit the pre-authorization documents that they needed to submit, they blatantly lied right to my face on more than one occasion, they were never apologetic, they made no attempts whatsoever to correct any of their mistakes or make it right. I just dont understand why they continue to refuse to submit basic paper work, despite me calling and pleading repeatedly over the course of months. Its completely unacceptable. On top of the horrible customer service, the facility will schedule you for imaging with an in-network doctor, but then surprise bill you with an overseeing physician that you never met with which is not in-network, so you have to pay a bunch more money, even though you never saw that doctor. Scummy business practices all around.

5 /5 Arnold Barker: I like to thank the staff there. They took good care of me the 1st two weeks of September 2019. I was told I had stage 5 kidney failure. I never heard of stage 5 kidney failure. Outstanding staff and doctors. I was working there. Im from Arizona. Thank you all

1 /5 Alex Sanchez: I was transferred to this facility for the mental health behavioral facility and my experience was awful. First I am a Type 1 diabetic, they took my insulin pump and in my care of my diabetes they treated it like I was a Type 2. I am insulin dependent, I have to have insulin to stay alive. They treated me awfully. They were not giving me enough insulin, I was sick the entire time with a roller coaster of blood sugar levels. At one point I reach 517 and I was so sick I’m sure I was in ketosis. When I asked for Ketone strips to test them, they supposedly tried to find some and within a few minutes they told me that their departments don’t have them and they refused to find any. They did not listen to me at all about my care even though I have been a T1 for 20 years, since I was 8 years old. I know what I was talking about and when I told them to contact my endocrinologist they just kept telling me this is their protocol. One nurse told me that they would lose their license if they used my actual sliding scale essentially saying my life was less important than their license. She even told me “then you shouldn’t be in a mental health facility”. I couldn’t believe she had just told me that when I had come in for a mental health crisis. This facility was awful, the way they even treated other patients was very shady. I will say the techs were amazing and very sweet, but the nurses need to be reevaluated in their positions at this facility. I hope that no other Type 1 diabetic has a mental crisis that puts them at this facility, because essentially they were killing me.