1 /5 A. S.: This was my first visit with Crystal Nails. My friend made an appointment for us two days prior at 3:30 PM. They offered "dip powder" for my manicure so I decided to try it for the first time. I was helped by three different nail technicians. After the nice woman soaked my old gels, a man came and used his own nails to scratch off the old polish and finished it up with a nail dremel and managed to nick my skin a couple times.
After they helped other customers, another gal came to do my dip powder and my cuticles were never treated or cut, they just started applying the dip powder. Before they started, I asked if they could do a simple Mickey Mouse head silhouette and they said it was fine. After filling down the dip powder and really scratching up the red accent nail, she drew a very small, crooked Mickey. She told me to wait and that someone else would apply my top coat.
The next nail technician came to apply my top coat and smeared the Mickey so the other gal had to come back and redo it. I asked if she could make it bigger. She fixed the one nail and asked me if she had to fix the other Mickey and I told her that if she happy with how uneven they were she could leave it, so she did. She then told me to sit at the drying table. She came back after several minutes and told me I was done. With all of this polish and dip powder all over my fingers!!! I pointed it out and she told me to have a seat. I waited a while and the nice lady came back. She grabbed the cuticle cutter that they used on my friend. SHE DIDNT EVEN GET CLEAN TOOLS! Instead of using nail polish remover, she used the nail file and cuticle cutter to pick and scratch it off my skin.
Afterwards, she told me I was done and they went to ring me up for a full price dip manicure. I told her how disappointed I was with the service and that I shouldnt have to pay full price with this messy work, long wait and not even a full manicure. The lady that drew the uneven Mickeys tried to fight me on the pricing. The man came and finally just told me to go. I left at 5:15 PM.
I love supporting small businesses, but this was not okay. I will not be returning and I recommend you dont either.
UPDATE: I just took a shower and the “Mickey” is completely destroyed.
