1 /5 Paola Chavez: I’m deeply disappointed with both the company and Dr. Christina Pech. Clinicas’s mission needs serious reevaluation because it’s clear they are not providing quality care for the underserved population of Ventura County. A major issue across all Clinicas clinics is the constant turnover of doctors, leaving patients frustrated, and forced to start over with their health journeys. On top of that, scheduling an appointment is incredibly frustrating, often taking 3-4 months just to receive care.
My specific complaint with this clinic is the incomprehension action from Dr. Christina Pech. My moms appointment was declined because she was 7 minutes late. While the receptionist initially accepted her, she later informed my mom that Dr. Pech decided not to see her due to the delay. My mom explained she was late because of traffic, not negligence, and understood if it had been 10 minutes or more. However, refusing to see her for a 7-minute delay, with zero compassion, completely contradicts Clinicass stated value of "where excellence meets compassion."
The receptionist was kind and respectful, clearly wishing she could help but she had to follow the doctors orders. It’s disheartening that Dr. Pech showed no understanding or empathy—not only towards my mom but also towards her coworkers, who then have to handle the negative fallout from patients due to the doctor’s rigid decisions.
If doctors expect patients to wait over 30 minutes in the waiting room, they should extend the same courtesy for minor delays too. Compassion and understanding are essential qualities for healthcare providers and unfortunately, this experience proves that the doctor does not align with Clinicas work values.
