Boheme Salon Spa - An Aveda Concept Salon - Redding (CA)

1 /5 Ally Lichlyter: If I can give a zero, I would. I’m going to tell my story in hopes that it saves someone else from what I’ve been dealing with. I was a return client, having had a great experience prior to new ownership. Emphasis on WAS. I booked my appointment via phone and discussed with the receptionist what I was looking for. When I checked in with the stylist I told her exactly what I wanted and showed her photos: a trim while keeping length, full very blonde cooler toned highlights, to lighten my overall hair/cover greys. I wanted a winter pop! The stylist seemed to understand and threw in the word dimension, I was loving the idea of two tones of blonde to brighten my look. Well. She added warm toned low lights, darkened my whole head, chopped 4+ inches off of my hair, added uneven layers, and left me in tears. As she started drying I noticed it wasn’t nearly what I had asked for. I spoke with the receptionist about my absolute dislike of the services I received, it was NOT what I wanted and that I in fact hated the way my hair looked. She offered to call the owner, left another customer hanging who was just wanting to buy product (who ended up walking out). When the receptionist returned, she took photos of my hair and suggested that I email the owner directly (as she had conveniently left while hearing me upset and didn’t have an alternative means of communication) and let her know what was going on, to send photos of inspiration vs outcome. She then told me that the owner was willing to “fix” my hair at an additional cost. I stated that I didn’t want her to “fix” it, I’d just like to be discounted the services that I didn’t even ask for. The receptionist “didn’t have the authority to do so.” I paid the exorbitant fee and immediately emailed the owner. No response. I tried calling the salon multiple times and they aren’t answering… It’s my loss and a learning lesson, however, I’m disgusted by the owner’s complete disregard for proper costumer service and conscience. I’m going to Salon @ 1150 to have my hair hopefully repaired to where I don’t hate looking in the mirror. *First photo is what I asked for, last three are what they did to my hair.

1 /5 Cassidy Williams: I have been a loyal client of Boheme. I am also the most forgiving person and even when I have gotten hair appointments from them I didn’t like I just let it go. The one time I am greatly dissatisfied with my color, I asked for a balayage and got full on highlights, I got a hair cut one month prior and didn’t realize how horrible it was done. My layers were way off and not a hair on my head was evenly cut. I would NOT RECOMMEND THEM, the girls are very nice but the owner was horribly rude and would not work with me with getting any refund. I ended up going to Salon at 11 50 to fix my hair because they didn’t call me to reschedule. The owner knows absolutely nothing about hair, and she was very very mean. Really upset with how this place has changed. This place is so over priced. I really hope no one goes through what I went through. Please save your money and go to Salon @ Eleven 50, those ladies are so kind and know what they are doing. They also don’t charge an arm and a leg. As you can see below my hair is not even the slightest.

1 /5 Zestty Bourgeois: This place is riding on the 5-Stars of its previous owner on Dana Drive. The new owner and location has lost its good reputation. I am no longer returning as a long term customer especially after the new owner raised her voice at me for inquiring about how I might redeem my credit - hoping that you were going to honor the good care and service the previous owner had for her customers. Your response below is proving my point.

3 /5 Lindzey Alizabeth: Hey I think this place is beautiful and great nice staff. My daughters and I have curly hair and would go to Amy as she is the best with our hair type. Amy left and I couldnt find her. Praise God I found her she us at Curl Creations off market St. Its her own salon hence the Curl Creations. So if anyone is looking for her like I was shes there.