1 /5 Maya Martin: HORRIBLE, PLEASE AVOID. Four nails came off within a week of getting them done! Just two days after getting Gel X done at this place, the nails began to come off! The nail tech “Olivia Dang” did a terrible job. As with the pictures shown, around my cuticles, the gel seemed to be lifting and are so messy looking. She rushed through the process, didn’t prep my nails well, and it truly shows. Within the first couple of days after my appointment, I itched my head and a nail popped off, two days later I itched my arm, and another nail popped off and ripped my natural nail off from my nail bed. She did my sister’s nails the same day at the same time, going back and forth between doing our nails, because Olivia was the only nail tech there. My sister’s nail popped off as well, a day after. She also cut my sister and made her bleed, but Olivia tried to deny that and claimed it was a hang nail. ALSO, she kept demanding we look away from our hands as she did our nails. Why? She didn’t want to see what a terrible job she was doing? She was busy talking to her sisters when she was doing our nails, and they’d laugh whenever she’d get annoyed and tell us to look away.
I went back two days after the first nail popped off and asked for them to be removed, as well as asked for a refund. She kept refusing to give me a refund she claimed it was against policy to refund, I told her to show me this policy – she said it was on the website, but when I checked her site there was no such policy at the time. Then when I pressed her further, she told me she couldn’t afford to refund me. After having insisted, she finally refunded me, but only $65 of the $140 I paid. She proceeded to tell me that she lost money from other clients because she turned away other clients to do me and my sister’s nails!? Excuse me? How am I responsible for how you manage your clients? I made an appointment for two people, she was aware of that, I didn’t just walk in! We showed up for our appointment on time. This lady, Olivia, is not running an honest business.
