1 /5 D S: "Take your money and get out of my face!" - German P. Rodriguez, Auto Tech Sercive Center CEO
This has probably been one of the most unprofessional people I have had to deal with.
I went in because my car overheated and there appeared to be a coolant leak. German told me that it was the coolant flange and a coolant hose that caused the car to overheat. He quoted me $450. I thought it was a little steep given the low cost of the parts, but I didnt say anything since I needed my car ASAP for work. I picked it up after the repair and was surprised by the quick turn around. While driving to work? My car overheats again! I text German and he says he can take a look at it (never mentioning a diagnostic fee this time). Now he tells me its the tempature housing and quotes me $320. After a little back and forth, he comes down to $290. Despite him having supposedly fixed the issue and already having charged me hundreds of dollars I agree... I assumed he would actually fix the issue this time. I was wrong.
I picked up my car a second time. As I try driving to work... my car OVERHEATS AGAIN. Two tows and $740 later, and my car is still overheating. This time I call German, who starts saying he essentially doesnt know whats wrong with my car. I asked him if he can take a look at it again and he refuses. I then told him that he can look at my car again or refund me the $290. He then said he wouldnt do either. Eventually he says he would only refund me the $200, claiming he would keep $90 for a diagnostic fee. Mind you 1) he didnt actually diagnose the issue, 2) he had already included a $40 diagnostic fee in the original $450, and 3) never told me about a diagnostic fee the second time around. I told him that was unacceptable and explained that he didnt diagnose the problem. He still did not want to refund the $290 or look at my car and was extremely rude about it. After receiving a lot of attitude from German, I was fed up and told him I was going to file a complaint with the Better Business Bureau. Shortly after he shouted "Take your money and get out of my face!" and hung up on me.
As far as the $450 I mentioned a refund initial but he said that was a different problem, although the reason I took it in the first place was to get my car fixed so as to not overheat. I realize he wasnt going to budge on that amount no matter how hard I tried to explain.