1 /5 Ann Levine: Appointments for me and my daughter at 3:30 - we werent done until 5:45 pm. I knew it wasnt going to go well when I sat for 15 minutes before she wrapped my nails to remove the gel. I wanted a gel manicure but was bullied into dip. I was cut twice and Alice said "I didnt cut you" (as though I dont know when Ive been cut). She worked on my daughter and me at the same time, back and forth, helping with someone elses pedicure in between. When I said something about it taking 2 hours and 15 minutes, she said it was because my daughters nails were difficult (she got GelX). Alice had no business taking these appointments. We got no hand massages, no lotion, no service, no kindness, no acknowledgement of mistakes or delays. I wont be returning, which is a shame, because I live a block away.