AK Nails & Spa - Concord (CA)

1 /5 deborahb: i called last night to make an appointment. They asked me what time id like to come in and i said 10am. They said, "how about 10:30am"? i said perfect. I got there this morning, 4 employees and 4 clients - things were going well (my first time there). 5 walk-ins came in all wanting pedicures and the employees said that they could be helped within 15 minutes. All wanted to wait. 3 or 4 More came in wanting pedicures and then the time was pushed to 30 minutes. This is all fine. I feel badly for them not wanting to turn away business - I get it! . I got my pedicure, then went to table for my nails. i had to tel Tom 4 times that i want my nails short. Frustrating. Then i noticed dead skin on my heels. I asked Tom if they could take off the dead skin on my heels (and offered to pay again) and he had the nerve to say "come back at 2pm or 3pm whatever is good for me". In essence, they were taking walk-ins rather than existing customers. This is bad bad business. Toes beautiful, heels bad.

2 /5 sarah hodosh: Unfortunately, I cant give my first experience at this spa more than 2 stars. I selected a color with quite a bit of shimmer and when it turned out to be extremely sheer I asked if it would be better to do a solid color underneath. I was told that a second coat would fix the problem. I asked again when the second coat was still too sheer, and was told we could do a third coat. After a FOURTH coat I realized I just wasnt going to be happy with the results. It looked like Id done my nails myself, and at least half of the gel polish chipped off in the first 4 days. Super disappointing. But everyone was very friendly.

5 /5 Amelia Stpierre- fedele: Such a friendly place! I walked in was automatically greeted and felt so welcomed. Ken does the best acrylic nails I’ve never had any other nail technician do them better. Not to mention it is super clean not dusty like most salons I’ve been to and the tools look very clean as well.

1 /5 Ashley DeCook: I was excited to try a new place out for Mani and pedi. Unfortunately I got cut while they were removing my old dip powder off. Because I was cut the nail polish remover stung everytime it touched the cut and the man working on me continued to put the remover on it and I had to say over and over you cut me and it stings now. They would not give me a discount for the service, instead they gave a $20 gift certificate for the next service. Why would I go back if I had been hurt and had to pay full price for a painful experience.