Adventist Health Twin Cities - Templeton (CA)

1 /5 allison carranza moreno: I went there after going 3 times in a week and half. My hemoglobin was low but by the time i got there it was right above 7 so they sent me home. I went again after half my face swelled up, other side drooped, and my legs and feet swelled up. I waited 2 hours and I couldnt stand the pain of sitting there anymore and told the lady Id be back tomorrow hoping they werent so busy. I am a complicated case. Sierra Vista put in me in the hands of Dr wogu and he has ruined my life. I have no quality of life. Ive been on iv antibiotics for 5 years. He did so much damage to me and I could sit here and wrote about it, but thats not what my review is about. I went back like I told the lady I would and they were not busy so I got a room fairly quickly. The Dr did some blood work, did a catscan, and blood transfusion. They sent me home and I got a call the next day from a nurse telling me one of my culture came back and I have an infection in my blood. Now I already have Pseudomonas which is why I have to give myself iv meds 3x a day through my port. I asked if I was being admitted and he said he wasnt sure they just needed to redraw blood. I got there and of course they admitted me. I was told I would just be there a couple of days and I could go home. When I got into my room I had the worst nurse Ive ever had in all my years being hospitalized. I was venting on the phone with my mom and she came over and asked me if I wanted the paper to sign myself out against medical advice. I told her Im venting to my mom. I also showed her all the meds lie 5 times on my walgreens app and I finally had to write it on a piece of paper for her because she just couldnt get it right. Even after I wrote out the meds, dosage, and how many times a day I take each med she still had it wrong. She was very condescending and her name was something like fong. I also overheard her talking bad about me to another nurse right outside my door. So unprofessional. Im one of those that match energy so when she was acting like I was an huge inconvenience in her life well I matched her energy to a t. I asked her for a turkey sandwich and she told me we dont have those here. Which when I got my roomate the next day her nurse offered her turkey sandwiches multiple times. Any questions she responded incredibly rude. I never got a menu the first 2 days I was there. I was just served the worst tasting food Ive ever had. It was inedible. The day I left a girl finally came and told me what was for lunch and if I wanted to substitute for something else. An infectious disease Dr came and saw me and told me my last culture tested negative. I asked him if I could go home, because I was told I was only going To be there a could of days. He said he will see. Another Dr came in and asked him if I could go home and he said he would talk to the other Dr. And let me know at noon.well noon came and went and i asked to leave. Which they let me leave. I shouldnt be treated so horrible by their nurse. It should not take 2 days to get my medications right. Also, we should not be served with food we did not want and were not given options until 3 days in. I thought when tenant no longer owned it things woul get better but that didnt happen I also reached out to the patient advocacy months ago about what Dr wogu did to me and explained I have no quality of life and how Ive had put my kids in therapy because they are so scared Im going to die. Not one person ever reached back to me after I sent the email. So this told me they really do not really care about their patients. If you can avoid this hospital do so at all costs.

5 /5 Amanda H.: Our family is incredibly grateful for the exceptional care provided by Twin Cities Hospital during my grandma’s final days. The entire team made sure she was comfortable and well cared for, advocating for her every step of the way and working directly with our insurance to ease the process during such a difficult time. A special thank you to Crystal in the DOU and Ester in Med/Surg—both of whom went above and beyond to ensure my grandma was treated with compassion and dignity. Their kindness, attentiveness, and warmth made an incredibly painful time as easy as possible for both her and our family. We truly cannot thank them enough. We also want to recognize Kim, the charge nurse in the DOU, who was so kind to us one of the nights we were there. She brought us a comfort box and took the time to talk with us, offering support when we needed it most. The team also made sure we could stay in the room with my grandma, preparing a refreshment cart, a reclining chair, and warm blankets—small gestures that made a big difference in those final moments. One piece of feedback: the case manager (I didn’t catch her name) who came in to discuss insurance changes had a tone that felt a bit cold, especially given the fragile state of my grandma. While we understand these conversations are necessary, a bit more sensitivity in those moments would have been appreciated. Overall, we are deeply thankful to Twin Cities Hospital for their care, kindness, and support during such a difficult time.

1 /5 EspressoMarie: I was forgotten by the nurse who conveniently had her name tag obscured with a sticker over her name. She gave me a gown and I said I needed the restroom to leave a urine sample. No one came to take my sample or vitals. I wasnt given a call light even though I was not able to stand steady. I wasnt even offered a blanket. Then I heard the doctor, Dr. Williams, coldly tell the patient next door that they are looking at cancer. He then peeked his head into my room and proceeded to ignore my concerns saying repeatedly that he had read my "record" not "chart". I asked if any imaging could be done, I came in with neurological symptoms, he said he wouldnt do a CT because of the radiation and that it wouldnt show anything anyway. I asked about MRI, he said they dont have MRI coverage on the weekends. He left me in tears saying behind his shoulder that he would order blood work. I never saw the nurse again after that except that she popped in to take the urine sample. I was cold, in tears and crying so loud they must have heard me. Finally my mother had had enough and asked if I wanted to leave. I tried to get off the bed, but slipped and fell. I heard someone ask if I was alright and that she would get someone. That someone never came in the time it took my mom to help me up from the floor and get me dressed. As I was leaving, lab came by but I was already done. No one tried to stop me or ask what was wrong.

5 /5 Mallory Dean: I had to unfortunately make a trip to the ER this evening. Every single person that I encountered tonight, from the front desk, security, the intake nurse, the ER nurses, xray tech and doctor were so nice! Quickly got me in and out, alleviated pain, and even sang happy birthday to me. Hands down the best trip to the ER I’ve ever had.

2 /5 DJ Peck: Worst hospital you can go to on the central coast. There is always a line out the door. You will sit in a hospital bed for hours before you were seen by a doctor. They are extremely unorganized. They will ask you simple questions like which pharmacy and still mess it up even after you answer their question. Just left there a few hours ago. Should’ve driven to San Luis. It would’ve been faster.