12Twelve Nail Bar - Marina Del Rey (CA)

5 /5 Courtney Nunley: I’ve gone twice now to get gel x manicures and I loved my experience both times! The colorful ombre nails were done by Rachel and the orange and gold nails were done by Tammy. Both did such a high quality job! I’ve also gone to Leo who did a great job too. I just got the orange and gold ones, but the colorful ombre nails held up really well for a month. I only got them redone because my nails had grown out quite a bit. The salon is clean and well kept. Everybody there is kind and friendly. I felt very welcomed into the space. I’m happy to have found a great salon in the area and I couldn’t recommend Rachel, Tammy, Leo, and the whole salon more.

5 /5 chen rosen: I had an amazing experience at 12twelve Nail Salon in the Marina! The salon is chic and relaxing, and the staff are incredibly friendly and professional. My gel manicure was flawless, with a fantastic selection of colors to choose from. The salon is impeccably clean and follows all safety protocols, making me feel very comfortable. I highly recommend 12twelve for top-quality nail services. I cant wait to return!

2 /5 Danielle Ochoa: I am so unbelievably frustrated! I used to love this place, and my nails would always look perfect, which is why I kept coming back; I’ve even referred multiple people -about 6 of my friends go there regularly because of my recommendation! However, the last time I got my nails done, they were extremely thick. Despite my frustration, they redid my nails and thinned them out, though they couldnt accommodate me until the following week. I appreciated their effort to rectify the situation and decided not to write a bad review because they had usually done my nails well and handled the issue professionally. However, yesterdays experience has pushed me beyond my limit. Getting my nails done is a luxury, and with my hectic schedule, I dont have much time to spend on myself. Its incredibly frustrating to have to keep going back to get my nails fixed. Today, I noticed the top layer of gel had completely peeled off. I didnt touch or pick at it, yet underneath the gel was wet and sticky, as if it hadnt dried properly. My nails look horrible, and Im extremely upset because I spent almost $100, including tip, for a gel fill and expected quality work. I am deeply disappointed because I loved this place, but I can no longer trust them to do my nails correctly. Ive included videos of both situations. I was willing to overlook the thick nails, but after yesterday, I am beyond frustrated. Needless to say, I wont be coming back here. I rarely leave bad reviews, but this has my blood boiling due to the price and inconvenience. They need to understand that not everyone can afford to get their nails done every week, so when we do, its a treat. Its unacceptable for the gel to bubble up and still be wet underneath the next day. I also want to mention that writing this review brings me no pleasure. In fact, it pains me because, as I said, I love this place, which is why I didnt give it just one star. Ive been coming here for a couple of years because they used to be great, and they’re also extremely kind, polite, and the manager is so nice and likable. The salon is beautiful, clean, and has great parking. But these positives dont make up for the poor quality of work. It also saddens me that I now have to find a new place, which we all know can be difficult. Their great qualities dont justify wasting my money on subpar work. I am also the last person who would write a bad review because it feels shameful for me, and I shouldnt have to feel that way. I understand that everyone is struggling and trying to make a living, which makes it all the more horrible for me to do this because its not in my character. But the service has become just that bad.

1 /5 Gloria Lee: The absolute worst. Do not trust these people. I wouldn’t be surprised if a majority of their 5 star reviews are fake reviews. I spent $228 for a gel mani and pedi at 12Twelve Nail Bar in Marina Del Rey yesterday evening at 6pm. This morning I woke up at 9 am to look at my mani and pedi and realized it was already chipped in less than 24 hours.... I had originally wanted a regular nail polish mani pedi but the two nail techs convinced me to do gel and chrome for longevity. I was tricked. The nail techs made my fingernails on my hands pink but they made my toenails nude. Although I asked for the same color on fingernails and toenails multiple times. Theres glitter on the right side fingernails, less glitter on the left side fingernails and no glitter on the toenails. I didnt ask for any glitter !! Also, as you can see its a sloppy job. They dont know how to do a French manicure... one of the simplest designs. I used to do French manicure for myself when I was a teenager... and there was more effort than this.... When I went back this morning to complain at 10 am, the nail shop owner and manager and workers told me these are good quality nails and they did nothing wrong and that THIS is normal. I was gaslighted. Smh. Also the vibes were negative and very bad overall. Although I don’t speak Vietnamese I can tell when the nail techs are being catty gossiping about me. These are a group of sad people I feel sorry for these people. Have some dignity and own up to your mistakes!