The Best 18 MEDICAL SERVICES near Victorville, CA (Part 2)

Linda Wyatt I called because I had developed a extremely. Bad toothache. We called around with No Emergency Dentist open for a hour. I called Kaiser operator she was so nice,advised its ok to go even if it was Dental. Everyone was so kind. As I was hurting so bad. Antibiotic Rx for possibly infection that might be causing pain. And keep taking the Ibuprofen i was taking. I was in and out fast. They were very organized with system running Saturday urgent care.

wes zab Same Kaiser urgent Care service lots of people seem to go fast enough. The staff is friendly and caring. Five stars if there was no line but it is what it is.

Penny C I saw Dr. Maria Potes for a well women exam. I will never see her again. I wouldnt even call it an exam. She is the reason people get over looked for health issues. She didnt listen to anything I asked about or my concerns for family health history or previous testing, she didnt even look at the paper I filled out in her hand and was putting whatever she wanted in the computer . I felt she was in a hurry and wasnt thorough. I complained to the front desk and the She called me 30 mins later and still didnt give what I asked for or addressed what I was concerned about. I then had a "Supervisor named Yvonne talk to me and then she was gaslighting me telling me i was to young to have what i have going on , which is completely false. Extremely disappointed. This appointment was super important and hoping I could finally get some answers, after waiting a month to get seen and then refered to her. Her nurse Elizabeth was super friendly , I appreciated her kindness. Thats the only positive thing I can say about that visit.

Travis R I have seen Dr. Lee multiple times since he started working here in 2019. But this last visit will be my last. Dr. Lee made me feel very judged for having another person in the room with me (due to my anxiety). It made the whole rest of my appointment uncomfortable. He avoided answering simple questions pertaining to an ongoing medical condition that I deal with. He is afraid to “burn bridges” with doctors that he will never probably meet or talk to. He got my physical done but I will definitely never see him again. He has this asinine YouTube video on their website where he stresses the importance of the doctor/patient relationship. But he certainly doesn’t act like I am his patient and his priority. I hated my whole experience with him.

Jennable Rose They refuse to remove incorrect health data on patients. Terrible doctors who give a diagnosis without doing any tests whatsoever! If you have a CHOICE dont choose this medical group.

Tina Mendoza Dr. Sonawala Internal Medicine is the best doctor my son and Ive ever had. He is caring, compassionate, competent, professional, proficient and affordable, takes most insurances. I strongly recommend him.

Christina Stalter Full of rude staff. There was a rude nurse, she left me hanging for so long & when I asked nicely when will I take tests she said “other patients have needs” so am I too I am the patient! I have been there for over an hour & half to get just tests done. There’s other nurse, he was nice but she left him alone with me to do bloodwork and he just don’t get my blood and keep poke me like he don’t know! They don’t respect me but HER attitude & keep speak with masks cover when I told them repeat that I’m deaf. I decide to walk out and go to different urgent care to get respect & rightful cares.

Jodie Amelia Enslin Okay… the patients awaiting treatment were extremely vocal & upset… due to the wait. I call on management You’re horribly understaffed! The staff was supportive, professional & kind. The doctor or nurse practitioner… is amazing, thorough & hears every word. Stellar staff from A-Z! I wanted to complete a survey, prior to leaving… I was rushing to the pharmacy. The care is excellent! Management needs to reevaluate the staffing, patient flow and community. The current atmosphere is stressful for patients & some patients are extremely verbal to or about the staff. My ❤️actually goes out to the staff. It’s a well-run machine … Management needs to reevaluate that location … it’s painfully understaffed. Should management sit in the waiting room or at the front desk… try it out. Finally … ur website for appointment scheduling is utter nonsense. I made an appointment, showed up and the office was closed. Some clean up is well in order.

Michelle Valdez-clenny He is very good. He looks out for his patients, and actively follows their progress. He acts in the best interest of his his patients.

lala gonz i’d give zero stars honestly he’s the most unprofessional doctor i’ve ever had !never made my prescriptions right and always rescheduled my appts more than once due to not being in office unprofessional!

Odalys Flores I called this location to get information of what they provide & the person who answered couldn’t even answer what’s the website or basic knowledgeable information about the place she worked at. Very frustrating trying to get information and they know nothing about what they work at and what they can provide for assistance.

Luz Ramirez I Love that this facility contains great employees I’ve never had an issue with anyone when I bring my mom here also super clean environment…. thank you keep up the great work!!!

Dominique Bram Ive been going here for over a decade. The Drs are great, but the new office staff is completely useless! They hired new people within the last year or so, that DONT do their job! Jo and Carol seem to be the only ones who help with anything. Having to wait 3 WEEKS for a STAT referral thats supposed to take 72 hours, or having to call REPEATEDLY for a prescription refill on a med that I need to take daily is really unacceptable. The office Manager SAID, SHE would make sure it was handled and it STILL wasnt done. Calls into the office take 15+ minutes JUST to be answered! Regardless of what you need. Messages left arent answered without repeated calls for days! They USED TO have a fantastic staff! Time for another staff change, or Ill be filling a complaint the next time I have an issue. They like to pass the buck, instead of doing their jobs! I really dont want to have to look for a new Dr, because I really do love my Dr there. But the staff keeps him from being able to do HIS job properly! PLEASE Dr Milani, get a new office Manager and whoever is in charge of referrals and refills, theyre NOT doing their jobs!!!

Alma Wilbur I am finally getting enough of High Desert Doctors! Most of them seem to had forgotten all about the hipocratic oath! Once they become famous, they show their true colors! No empathy for people’s lives. My mom is been going through though time with a condition that requires a procedure to drain liquid out of her belly. The insurance approved it right away, but the doctor’s office personnel are taking two weeks to send the correct paper, when you call, you’re lucky if they answer. We went several times to the clinic and they promise to work as urgent matter but they never did it! We are now at the ER because she never got the papers sent to the right place! Now let’s talk about the primary doctor Iglesias, je seemed to be very professional and respectful towards his patients, but last time I took my mom, he did even ask my mom directly about her concerns. I went through a report where is showing something of a concern to me, but he didn’t take the time to read the report! He is guessing that her condition is heart related, but they haven’t given us a definitive diagnosis!

Rosaelena Gutierrez I went to the emergency room to take my baby because he had fever. They left me standing outside by the door for 20 minutes for the nurse to come to check the baby measure he didnt have the covid-19. No stupid stuff he doesnt have it

Suki Duch They take forever to call me!! Im the first out of 3 patients waiting. Ive been here over 30 minutes..filled out all paperwork already and still playing the waiting game! Very upset and hungry...and this is taking over my day already...I have other things that I have to do before my surgery tomorrow!

Rosie Trujillo My experience... went to ER no hospital beds in their ER. I was told I was being discharged and was taken off IV and after given wrong paperwork. Was there another hour and was given more meds but because IV was taken off they had to give me a shot in my arm and a pill vs in my IV. They were baffled as why my IV was taken off. A few staff (2) were very nice & friendly but the rest you can tell theydid not want to be there. Looks like they dealt with not the greatest patients but those that are there for real reasons... I do not recommend it at all. 1st & last time I go there. I do not feel confident that the staff will try to save my life there. My background is social services and this I would not recommend at all. Sad cause its the only Kaiser Approved hospital in the high dessert. Extremely dissapointed.

Wage Jones So far so good to me. Everyone Ive come in contact with have been attentive and nice and the entire staff comes around frequently.

Melanie Culwell Is it normal that I got my kid X-ray on Tuesday and its Thursday and still havent got the results? Wheres the urgency? If I wanted to wait 3 days (and counting) I would have just called her primary doctor and made an appointment there. Her wrist could be broken and they could care less. They told me that they were going to call me the following day and never did, Ive called them since and they say "oh we well related the message".

Neferure I took my son here because I thought he had an allergic reaction to medicine he was prescribed. I walked in, and the male receptionist gave me a good vibe, and the man who took my sons vitals. So it was our turn to head to the back, and thats when the good vibes ENDED! We were in the room waiting for the doctor, and my son began to choke off the thrush that was in his mouth. I politely asked if they had something to help me get it out of his throat. The Hispanic lady said ,"No, we dont have anything like that." And she left the room. So I preceded to get it out with my finger. And she came a minute later to offer TISSUE. I said, " No, need i already got it out." Meanwhile, the staff was loud talking about lottery tickets and other irrelevant crap for LONG TIME. Im not exaggerating. The doctor was just ok. After the doctor saw my son, i was waiting for discharge papers. It took FOREVER because they were talking about b.s. instead of handling patients and calling other patients back to see the doctor. They are unprofessional....if it wasnt for the patients, they wouldnt have a job. They are no different from Victor Valley Hospital. They dont care about patients. Why work in health care if patients arent your priority. As Im writing this review in the room STILL waiting for dischargepapers, THEY are still loud and talking nonsense. I cant wait to report this facility. P.s. after FINALLY getting my sons paperwork...i walked out to a black male (Im black myself, just to clarify) employee showing the other loud talking employees crap on his phone. These people are ridiculous. I shouldve checked the reviews first.

Jumana Oyalade So many bad reviews…. Yikes. Well mine is the total opposite ! Friendly staff, I go to see the amazing Ob doctor for my pregnancy Dr Moneke ! He has been my Dr for both pregnancies! He is just simply amazing. All the staff are very friendly ! May I mention St Mary Hospital in apple valley the labor and delivery nurses and postpartum unit were all just simply amazing !!! I highly recommend. Office is super clean, plenty of parking. Very nice medical offices ! Thank You Dr Moneke and staff ! Thank you to all the nurses in labor and delivery unit and postpartum St Mary Hospital Apple Valley!

Mary Rogers My first experience with Dr Gomez Pul.onologist in Apple Valley was fantastic!! He is very smart and informative. He was kind and patient and very helpful. His receptionist Kristy was very friendly, approachable and informative.The backoffice tech, Rosie was very kind and patient and informative. The inoffice atmosphere semmed happy....like they all enjoyed being there.

Shlomo Elbahary Worst Experience of My Life I strongly urge you to stay away from this place. My experience felt like a never-ending nightmare. We went through a delivery, and those 30 hours were the hardest of my life. The nurses here were unbelievably cruel—it seemed like they took pleasure in making us suffer. I have no other explanation. Once we were moved to the postpartum unit, they refused to allow any family members or visitors to see our baby. They wouldn’t even let me stay in the room with my partner and our newborn! On top of that, they spoke to us as if we were prisoners, constantly threatening to remove us or call security. It felt like we were trapped, with no way out. They did everything possible to make us and our baby suffer, turning what should have been the most beautiful moment of our lives into an absolute nightmare. When we were finally discharged from what felt like a prison cell, the nurse turned her back on us without a word—not even a goodbye. I truly felt like a hostage. To make things worse, another nurse even asked us if we wanted to stay another day—apparently as a joke. After everything we had been through, it was beyond infuriating. This experience left me feeling mentally abused. Please, do yourself a favor and stay far away from this awful place.

Yesenia Munguia I had an emergency c section on Thursday and I just wanna say thank you to all the labor & delivery staff the surgeons and all the nurses that helped me go through with everything. Thank you for motivating me when I was super scared you guys are so wonderful. Definitely recommend everyone is so lovely and take good care of you and your baby.

Jacob Lara The physicians are pretty good. I prefer some over others, but the front office staff are awful. They never send in appropriate amounts of information to get referrals, prior authorizations, and medications. They claim they do stuff but when you talk to the insurance company they have no records of it happening. It is a regular occurrence across multiple insurances so I am inclined to believe it is the office staff. If this wasnt on par with the rest of the medical professionals unprofessional attitudes and business operations across the high desert I would have searched for another doctor. So they are the best of the bottom of the barrel.

Debbie Phillips This office has just reached the RIDICULOUS STATE!! they called and canceled my husbands appointment today the day of his appointment stating they no longer do phone appointments for ppo insurance holders!! No reason just they wont do it anymore AND they knew this a month ago yet failed to tell us and verified his teleappointment 2 weeks ago!! They have been getting worse and worse about rescheduling appointments or changing from the Dr. To the PA you can never get through to the office bc they have you on hold 15 min.or longer! WE HAVE HAD ENOUGH! GOING ELESWHERE NOW

Elisa Maribel does not seem to care about patients. My mom opened up about her pet loss/grief and she felt dismissed. This is not the first time she felt that way. If a patient opens up to you about their health problems and grief, support them! Especially when they’re elderly! Extremely disappointed. Do better.

Yani Smith I don’t have an issue with the doctor, she’s awesome! The front desk staff are the most rudest people to deal with. They ask why are you calling? and then cuts you off in the middle of your conversation. They placed your call on hold for hours, and once on the phone they rush you off. Theyre so unprofessional and rude.

Jazmen Green Extremely rude nurses Especially Matthew- will definitely follow up with patient relations Part of being a nurse is treating patients with respect just as it’s given. Part of being a nurse is PATIENT CARE! Learning how to deal with others How to properly care for and not just physically. Walking away from a concerned mother who is being respectful is uncalled for, unprofessional, uncaring and UNACCEPTABLE! He happens to be the charge nurse for the night Really? Someone so rude is in charge? Someone who doesn’t know how to run the floor is in charge? I work in the medical field and this hospital is so unorganized. No assigned nurses to patients??? No wonder why patients get lost in the sauce here… Hoping the high desert gets better care and soon!

Rita Howanietz My Husband went by ambulance to St Marys Providence on hwy 18. He was diagnosed with pneumonia. He came home that same day. With zpak . Four days later had to be readmitted by hospital . He was diagnosed with pneumonia, rsv, mersa, covid, then two more days later was also diagnosed with influenza A. He caught all this stuff from cross contamination from the nurses and staff. He was in a room that you had to suit up to go in. But people would enter the room with no protective wear . Even the paleon care worker even came in. No one implements any rules and procedures. The hospital its self gave my husband all these viruses. They wanted to incabate him I said no. He was managing just fine on a CPAP. Well he was transferred to Lamirada acute care hospital that has a rehab. But do not take your family or friends to St Marys. They will make them sicker. Then the staff is ran like an assembly line. They give no Xtra just medicine. No Xtra pillows to make comfortable. They give you a hard metal seat to sit with them. No one to even give them water . They do no even have gowns and masks stocked you have to locate yourself . Its not the nurses fault its the way the hospital is ran to make money . But its the worst care Ive ever seen. Drs you never see them they come and go not everyday . So no chance in talking to Dr. No shift communication. Between workers. Last but not least they kept his phone never transfered it with him . They cant find now. But thank goodness this smaller acute care hospital in Lamirada is so much better. He is on his way back to a recovery. But with the Covid there will be long term effects for how long who knows. He would of never got that if they would practice safety. The nurse changing my husband handling him never suited up with all these infections left his room was handling her next patient . They know how serious all these viruses are do not care they are pushed for time to get to their next patient. This hospital got a grade F on their last spring grade and need to be shut down. Scrubbed clean and a new director who knows how to run a hospital.

Gabriela Rios dr. guevarra is definitely one of the worst doctors I have ever had. she will dismiss every single concern you have about your health and she always cuts you off when you speak. when I was a teenager, I went for my yearly physical and during the appointment I had asked for a referral to see a mental health professional. she refused to because it is a ‘normal’ teenage thing. she also refused to give me yearly mri scans (brain problems run in the family so it is a huge concern for me) because i’m ‘too young’ to have anything seriously wrong with me. I don’t understand why she is in the medical field if she really doesn’t care to listen to his patients. the other doctor on the other hand, is amazing. I always got her name wrong it’s either joann or joan. but she truly is so sweet. she made me feel heard and understood. she helped me with everything guevarra refused to. I wish she had her own practice. thank you for everything joann/joan! guevarra, do better.

SOPHIA This doctor Louda Guevara is so rude and pushy with my kids that have disabilities. I do on the other hand LOVE DR. Lister, she is always gentle, calm, never rude, and takes time to answer questions. Please don’t waste your time with her patients. I wish Dr. Lister had her own practice, I’d give it a five star.

jeannie neese Yes would like to update my last view. Today I should be seeing my sports medicine doctor for an injection in my knee that is bone on bone. And I had been asking for the referral since I first got her as a new Doctor. And she didn’t show up so had to see hospital doctor and he never put the referral in waiting for her which no one told me. So after 2 weeks I call and was told. So after 4 appointments in 3 months still would not give me the referral tried to get me to go to other Doctor. And I told her he books up fast my appointment is every 3 months and my appointment is made at the time I get the injection so 3 months ahead. In November when I asked she flat out told me it was too soon and we have plenty of time!!! So on December 3 appointment she still was refusing and my blood pressure was 170 over 210 then they said we need to retake it was told 4 times before they finally did it then it was 190 over 133 I was feeling I was ready to pass out so I walked out!! Now I have changed Doctors and have to wait until January or February!! Then every visit she makes you spent your appointment time with the intern doctor which adds another hour on to the appointment visit! To me she cares more about her intern doctor then her patients!!! I wasted 3 months with her and really in danged my health of having a stroke! My knee is so bad I can not walk so I’m having to stay home for Christmas. But all she wants is office calls. I’ve never had a doctor make me go 2 to 3 office visits per month. And still did not get what I needed!!! So I will be starting all over with a new Dr for the new year. But I was told to post this review so others have the opportunity to make their choices knowing what other patients had gone through so you can stop it before you have 3 months invested in her. I just wished I had known.Thank you & good luck!