P G This review is for Dr. Luehman only. We actually saw her at a different location but before I could remember to write a review, it seems that she has left that location to focus on being at North Peninsula.
We met with Dr. Luehman at 1am on a Friday night, with a cat that was in acute Kidney Failure. We had seen two other veterinary places earlier that night, one being our regular vet and the other being another emergency service. Despite running bloodwork twice, doing multiple X-rays, ultrasounds, etc, from both places, neither could provide us an answer and suggested we keep her overnight until they had a specialist come through.
With no answers in hand, Dr. Luehman looked through all the documents and gave our cat a quick examination, and pinpointed the problem within the hour. She explained everything in detail, gave us treatment options, and worked with our budget since we depleted a ton of funds trying to just figure it out with the other vets.
Now that cat is happy, playful, and most importantly, alive with regular kidney function and no signs of any issues at all. We were very lucky to have met Dr. Luehman that night.
I will forever be grateful for her kindness, for the care she gave her sweet girl, and for her compassion for our situation and our frantic emotions that night. She is a true gem in the field.
5 /5
Kevin H Cant speak to their service, but a member of their staff treated me terribly today. I was struggling to find parking to get to an appointment where my cat needed to be put down in the pet emergency clinic next door. I parked in what I thought was an unlabeled spot out front and, as I stepped out, was immediately told I needed to leave because those parking spots were only for their customers. I tried to explain the situation and they just told me it didnt matter and I needed to leave.
I guess their parking spots are just for them, and Im sure I was a bit frazzled given my cat did in fact need to be put to sleep about half an hour later. It wasnt "wrong" to make me go find parking elsewhere.
But the lack of compassion really stuck with me. Maybe I came off rude, I dont know, but I asked for help and was met with nothing but contempt. I cant say this staff member seemed to have any heart for someone dealing with the loss of a loved animal, and I would caution anyone else considering them if this is how they treat people dealing with an emergency.
1 /5