Karlie Ferem Wouldn’t see my son because he’s 3 months, so not sure why they don’t put that they don’t see pediatric patients? Makes no sense if you’re an urgent care to refuse service to my 3 month old and tell us to go to the ER and wait all day just because he’s constipated!!! Another urgent care said yes we’ll take him right now. So clearly this urgent care just doesn’t care about patients and would rather a 3 month old just be miserable at an ER for hours and catch an illness from sitting in there all day. Wild to me how healthcare can pick and choose who they want to treat and say they’re “better suited” to go to ER because your providers are incapable of doing their job.
1 /5
Darin D I had a mixed experience at Raincross when I showed up to see a doctor after my toddler-aged son fell at his preschool and cut his lip pretty severely. If youre looking for a quick summary, the front desk/intake process was smooth and quick and the nurse was great. The doctor we saw was rude and referred us to the ER (wasting our time and money) to have a procedure that the ER doctors ultimately told us wasnt needed. If you want more information on what transpired, keep reading.
We were called back to the patient room and the nurse measured my sons weight, height, temperature, etc.
When she left, we waited 45 minutes before Doctor Wesley Tolles came in. During that time, I could hear him through the walls loudly and flippantly discussing the other patients with the nurses. When he came in, he went to take a look at my sons mouth, told him to open his mouth and when my son didnt understand immediately he looked at me with impatience and said "Can I get a little help here?" in a very rude manner.
I have no issues with helping out and I often do during medical appointments, but in this instance the doctor got impatient immediately. Sometimes you need to repeat when youre asking a toddler to do something and I assumed that Doctor Tolles might be able to do that before I jumped in to help out.
After looking at my sons lip Dr. Tolles told us that he would need stitches and we needed to go to the ER. I kind of jokingly asked "I wonder if theres any chance well get hoime before his bedtime" and the dude just kinda went off and said "What do you mean, you just show up. What, do you want me to call them for you? I dont work there? Im not sure what you want me to do?"
I was just verbally processing the news that wed be at the ER all night, it wasnt that serious and at this point the dude seemed like he was almost instigating a conflict. We left. The worst part of all of this is that after checking in and waiting 2 hours at the ER (which is pretty quick, to be honest), the doctors there told us that stitches were not necessary and thanks to Dr. Tolles referral we went home with an ER bill and instructions to keep the cut clean until it heals in a couple of weeks.
I might try Raincross again because other than the doctor we had a fine experience but Ill probably call ahead to ensure that Dr. Tolles isnt on duty first.
2 /5