Vanessa Aguilar Medical care is inadequate; you can never get seen. I am enrolled in the Exceptional Family Member Program (EFMP) here because the military hospital in Guam left me on my deathbed twice after botching both surgeries they performed, resulting in lifelong complications. Im just trying to get better, so I brought it up to Patient Advocate Chandler. All he said was that my only option was to downgrade to TRICARE Select. However, since it was past the enrollment period, he advised me to plead my case to TRICARE to downgrade from TRICARE Prime. He mentioned its a misconception that Travis Air Force Base provides better care because, due to its size, we cant see patients promptly. It takes months to get a follow-up appointment or any type of care, which is frustrating.
Ive been here since October, and no actual follow-up care has been provided. Eventually, the situation escalated to where I had to be seen on a different base. Its disappointing; I received better care in Guam, even when I was nearly dying. Do I need to be on the verge of death here to get proper care? Its wild. Good luck to Americans who need care from the military system.
Thanks to Dr. Le and John for helping me the best you could. Even though, Mr. John, youre not a doctor, youve helped me more in one hour than in the entire months Ive been driving an hour away for each appointment.
1 /5
Gary Bailey The staff at this facility are incredibly professional and caring. I hope I dont need care agin anytime soon but if I do this is where I want to be healed.
5 /5