josh alonso I was so fortunate to find Dr. Melissa Gutierrez last year. Good Drs are really hard to find these days but shes an amazing one. She takes the time to listen to your concerns and looks for ways to help you and make you comfortable. I never feel rushed or like I am just another number on her books. Every interaction Ive had with her and her team has been a very pleasant one and they have all made me feel good after each visit. Thank you Dr. Gutierrez!
5 /5
Sisitha Edirisinghe Subject: Serious Complaint Regarding Unprofessional Behavior at CVS
Dear CVS Management,
I am writing to formally complain about an unacceptable experience I had at your [store location] when I attempted to return an expired cream and exchange it for a suitable replacement.
Upon approaching the employee for assistance, I was shocked to find that she was preoccupied with a video call with her husband rather than doing her job. Instead of helping me find a replacement, she dismissively told me to go to another CVS location. When I politely insisted that she assist me as a customer, she shockingly turned the video call towards me, showing me to her husband, and asked him to come to the store. It was as if they were treating this situation like a personal matter rather than a professional responsibility.
To make matters worse, her husband, through the call, threatened me and told me never to return to this CVS location. I informed them that I would be filing a complaint, and as soon as I attempted to document the situation, both employees—Lisa and Maria—disappeared from the store.
I want to commend the cashiers present at the time, as they appeared just as bewildered by this behavior as I was. However, the conduct of Lisa and Maria was completely unprofessional and damaging to the reputation of CVS as a trusted service provider.
I urge CVS management to investigate this incident seriously. Customers should never be treated this way, and employees who prioritize personal calls over their responsibilities should be held accountable.
I appreciate your prompt attention to this matter. Please let me know what actions will be taken.
1 /5