Ashley Arnold If you can go anywhere else for care, do. Avoid this urgent care at all cost. Extremely rude receptionists and poor training when it comes to insurance handling.
Was sent to this facility from sharp reece as my group had changed, no problem. Was greeted with a snarl and awful attitude by the older receptionist with brown short hair. Explained why I am here, and was told immediately “well your card says this so we can’t see you here”.
Confused I asked if it was possible to call the hospital I was just at to see where the disconnect was.
She rolled her eyes, huffed and said “and what do you want me to talk about”
Turns out, the other gal just didn’t read the insurance card correctly and that they did take my insurance.
Decided to go elsewhere. If that is the type of treatment the front desk gives, I don’t want to find what it’s like from the doctors.
Do better. People go to your facility because they are seeking help.
1 /5
chloe gulick While the girls at the front desk were warm and friendly, my encounter with the male doctor this morning was very uncomfortable and upsetting.
I came in after two days of fever, chills, and severe body pain, hoping for clarity/relief. After explaining my symptoms, the doctor told me I had the flu. When I responded with, “Oh, you really think so?” he replied very matter-of-factly that I did, seeming annoyed that I questioned him. I asked if he could flu test me just to be sure, but he insisted multiple times there was no need for a test. His dismissive tone made me feel like I had to argue with him just to get the care I was seeking.
After reluctantly agreeing to check for a test, he finally sent a nurse to do a flu and COVID test. When he returned with the results, which were negative, he seemed even more irritated. He told me I had a virus, that the treatment would be the same as for the flu, and that I just needed to go home and rest. I asked if there was anything else that could be done to help with my pain, explaining that I was struggling to rest and had come here out of desperation. His demeanor became angrier, and I felt dismissed and unheard.
When I started to tear up from frustration he begrudgingly said they’d give me something for the pain. A nurse brought in a shot, but by then I no longer trusted the doctor and told her I didn’t want it. The doctor then slammed the curtains open and stared at us angrily for several seconds before looking at me and saying “You don’t want the shot? Why don’t you want the shot?” His aggressive attitude made me very uncomfortable, and I just asked to be discharged.
1 /5