The Best 12 MEDICAL SERVICES near Oakland, CA (Part 3)

Latrenda Leslie The additional star is for the nurse on shift that clearly had empathy. As for the Doctor, my physical experiences were minimized. I feel like the attitude was “if you are going to waste my time, I’m going to waste yours. If my symptoms were correct, I will be back to ask him to say “black woman, I believe you.” I know people come in with false claims all the time. However, I’m still sure he must follow the Principals of Medical Ethics. I also believe he was giving me false information. I’m not sure what happened to Eden. I had two C-Sections here, but I won’t be back. I’m going to the “ghetto”...”they treat me better.”

Lisa Pieretti I recently had to take a friend of mine there because he broke his ribs and werent sure if it punctured anything. We got there at 4:00pm and were taken to imaging quickly. But that was the extent of that. We remained sitting in the main emergency area for hours. When asked if we could get an update we were literally shooed with a hand. When one of the many employees decided to give us an answer it was they dont know, its whenever the Dr decides to look at them (X-rays). Well that told us nothing. The nurses were steadily talking and laughing with one another. Some even flirting with each other the whole time I was there. It was ridiculous. I had to leave my friend there at about 7:30 pm so I could go home and tend to my children. I heard nothing from my friend who is also a diabetic with syncope, (he passes out) his blood pressure drops so low from an 80% blockage in his jugular vein. It was now 9:40 pm so I decided to call him. He said they moved him in a hallway and said hed be close to a room. I asked him are they admitting you? He said he didnt know they didnt tell him anything so I decided to call. This was my second phone call to them, I called when I left at 7:30 hoping I would be able to talk to somebody more helpful but was just met with a rude short responsive I dont know arguing with me on the time of arrival and basically hung up the phone. But I decided to call back anyways and ask if he was being admitted.its now 9:40 p.m. and again I get a rude person answering the phone asking me if I have my friends phone number, which I responded of course I do she said then talk to him, I said I did but you guys didnt tell him anything and he doesnt know whats going on he just knows hes in a hallway with 10 other people. She proceeded to ask him if he has my phone number and rudely told him he needs to keep me updated and I could hear him say to her but I dont know whats going on. She said to me the doctor would have to talk to him and hell have to call you back and basically hung up the phone on me. I think these people forget that were people too and have lives at home and other things going on and need to know whats going on with our loved ones if they dont like their job they should pick a different one. My friend hasnt eaten since 4:00 hes got all kinds of medication he takes but these people could care less. Someone needs to do some real re-managing of their staff or at the least start paying attention to what your staff is doing and not doing. A little kindness goes a long way and isnt hard to do

Phyllis Horneman Our doctor sent us to the emergency room because she thought my husband would need an intravenous medication. The guard sent me back to my car because her sharp eyes saw that my trunk was open. My husband uses a wherlchair/walker and she made sure we got the registration form as well. He was evaluated and determined to be in no immediate danger. We were in and out of the waiting area for about 3 hours as they did various tests. The doctor went over recent medical history and asked my husband to consent to admitting as treatment would take more than a day. He agreed. While the process took a good deal of time, people were polite, efficient and explained what the tests developed. Staff was knowledgeable and helped people in greatest need first.

Justin Herring I would put a half because last night the nurse and doctor were very nice. I take a medication that is a narcotic and go through withdrawals when I dont have it. I was given a prescription but do not have the money to fill it. Came to the emergency room again so that I can get through the night, the doctor on her high horse said they would not give it to me, my symptoms are not sever enough yet, wait for the social worker. She just signed me out. Now I am going to go home suffer through the night then drag myself to social services to try to get some assistance with my medical coverage. Thank doc, you have a big heart. I love being treated like a dope fiend.

Michael Roberts Ive heard horror stories and experienced a few at other VA facilities around the country. Oakland VA is a far different story. Ive had Kaiser, a ton of different insurance companies and HMOs over the years, but my best care has consistently been through the Oakland VA clinic. Martinez has also been outstanding. I am very grateful for the care I get there!

Danny Safirstein Horrible service, unprofessional nurses, and physicians that have absolutely no respect for time. Have had multiple instances where I’ll make an appointment a month in advance, show up at the appointment on time and end up waiting over 2 hours to be seen because the doctor can’t pull himself away from a conversation. Unfortunately there is no winning here. Worth the drive to ANY other VA location.

Mike Salzberg Wife got hit by a car on March 11th. Care in emergency was fine. 0 follow up no call have made many , many calls to try to set something as instructed but know one owns anything. Just such poor patient care after the fact. Shameless

Brian Castleman I found my stay at Highland Hospital to be quite unpleasant. I went to Highland Hospital after my assault. Unable to eat, I asked for protein with a straw, and being a vegan vegetarian, they gave me a plate of chicken that I couldn’t chew. It sounded like they were having some party in the waiting room, and nobody was helpful to me. They put me on a video chat, and then they tried to tell me that I needed to be on Ambien, which makes no sense at all. I didn’t do anything wrong. Are they siding with my assaulter? Why would they tell me I need medication? I was violently assaulted on the street. I am entirely innocent. One of the male nurses took me to a testing room, and when it was over, I was so confused walking through the holes. The people who work at the hospital were yelling at me and pulling in that direction. It was such a confusing, scary experience for me. I spent so long wondering and lost. Why is everyone so unhelpful and so aggressive? Can you please put up signs and make it easier for us? Im happy you’ll be more helpful. It took me way too long to get out of there and was very unpleasant. I ended up in the area where everybody ate and looked at me like I was not supposed to be there. I was finally able to get out through a back gate. Someone finally helped me. I am not someone who would ever recommend this hospital, but it’s a hospital. I have to use it. I’ve been assigned it. Let’s help make this a more peaceful world and a better, more compassionate place.

Nonna Pastore Im sharing the most horrific experience with Sutter Health/Sutter East Bay, a medical practice in Orinda that Ive been seeing for over 10 years. I had been suffering from a cough and a fever for almost a week so I called Sutter East Bay in Orinda to see a doctor. My usual doctor was not available so I requested to see a different doctor. This doctor ordered 2 chest x-rays and later emailed me saying that I did not have pneumonia and did not need antibiotics. Three days later after continuing to battle a fever with my cough getting worse, I went to the same Sutter Easy Bay Orinda Urgent care facility. A different doctor who "helped" me reviewed the same previously taken set of x-rays and said that I did, in fact, have pneumonia and that I needed to go to the ER. I went to the ER, where I spent 90 minutes being asked by multiple nurses and doctors why my doctor just didnt give me antibtiotics for my pneumonia. What should have been a routine diagnosis has now turned into an over $16,000 ER visit which confirmed that I, indeed, had pneumonia and resulted in a prescription for antibiotics. Over the last 2 weeks, my husband and I have called #sutterhealth, #suttereastbay numerous times to speak with anyone in a leadership position to tell our story. We have only been able to reach message takers who promised to pass our grievance along to the right people. Absolutely NO ONE has bothered to call us back. #sutterhealth, #suttereastbay does not care about their patients well-being. That misdiagnosis resulted in my enduring 13 days of battling a fever, 4 weeks of dealing with pneumonia, and now a $16,000 bill. Does this seem right to you? Utterly disgusted and disappointed!

Nonna Pastore Im sharing the most horrific experience with #sutterhealth, #suttereastbay, a medical practice in Orinda that Ive been seeing for over 10 years. I had been suffering from a cough and a fever for almost a week so I called #suttereastbay in Orinda to see a doctor. My usual doctor was not available so I requested to see a different doctor. This doctor ordered 2 chest x-rays and later emailed me saying that I did not have pneumonia and did not need antibiotics. Three days later after continuing to battle a fever with my cough getting worse, I went to the same Orinda #sutterhealth, #suttereastbay, Urgent care facility. A different doctor who "helped" me reviewed the same previously taken set of x-rays and said that I did, in fact, have pneumonia and that I needed to go to the ER. I went to the ER, where I spent 90 minutes being asked by multiple nurses and doctors why my doctor just didnt give me antibtiotics for my pneumonia. What should have been a routine diagnosis has now turned into an over $16,000 ER visit which confirmed that I, indeed, had pneumonia and resulted in a prescription for antibiotics. Over the last 2 weeks, my husband and I have called #sutterhealth, #suttereastbay numerous times to speak with anyone in a leadership position to tell our story. We have only been able to reach message takers who promised to pass our grievance along to the right people. Absolutely NO ONE has bothered to call us back. #sutterhealth, #suttereastbay does not care about their patients well-being. That misdiagnosis resulted in my enduring 13 days of battling a fever, 4 weeks of dealing with pneumonia, and now a $16,000 bill. Does this seem right to you? Utterly disgusted and disappointed!

Iliyana Ilieva The first impression when we walked in was that the place doesnt look clean, especially the chairs in the waiting area. My husband needed to be seen for abdominal pain. He checked in at 3:40pm, the estimated wait time was an hour and a half and they work until 5pm. Right at 4:45 we were told that they wont see him, because they probably are not equipped and told us to go to Emergency room. They never asked him how much does it hurt or see him and decided they were not equipped. Waited there for more than an hour and got kicked out, because they are closing in 15 minutes is what it felt like.

Stfu Abhorrent place. I spent 30 days here under the vice of Corey Priesman. Staff stated that I was combative and uncooperative, which is far from being the truth. If you "misbehave" (or they just want to for whatever reason that might be), they take you to a black room, tie you down, and give you a sedative and wait there until you fall asleep. They treat you like an animal. This is a very huge reason as to why Im vegan. DO NOT GO HERE NO MATTER WHAT.

Susana S I recently visited Dr. Belenger. She listened my concerns. Made me feel welcome and comfortable. Lisa, the nurse was great.

AC Willcox Dr. Lilian Tsao is the best family doctor! She is caring, professional and knowledgeable and most of all makes me feel like she is genuinely interested in my overall health and wellbeing. I always look forward to seeing her which is primarily for a well exams as I’m in very good health. I appreciate her thoroughness during these visits: her preparation before, her recollection on my health history, her sincere presence and sound advice. Her greatest attribute is her “happy demeanor” which I believe comes from loving her profession and knowing how much her patients value her. I am truly grateful for Dr. Tsao.

aablue100 The acute rehab center at San Leandro Hospital is amazing. The therapist are very skilled and caring. The nurse and cna staff were kind and diligent with our care. Our doctor consultations were insightful and time was taken to listen to and answer our questions. We couldn’t have managed our recovery without the help of our social worker. She spent so much time advocating for us and setting up services we needed. Patient meals were really really good. Highly recommend this center for acute rehab.

Andrea Cortez Went there today and an older lady names MARTHA maybe in her 90s was guiding us to the lobby and she was extremely rude to my mom and I because according to her we were walking too fast she even yelled at us maybe if she gets that mad people dont walk her pace maybe its time to retire horrible experience i really hope someone tells her her attitude needs to go im a super sweet person and didn’t deserve that

Skyler Hampton My time in the emergency room was not that long but in the time that I was there this staff was hard-working and really nice to me. When I got admitted for the rest of my stay the nurses and staff wheres super nice and super caring one of the best hospitals Ive ever been to

Tamara Arzumanova A peds patient with an open wound waiting for over 4 hours. Emergency room not full and there is no information. If there was an open urgent care he would have been in and out in 30 min. What a waste of money if you dont actually treat patients and prioritize babies.

Nancy Hu Today I want to thank Lily, a customer service staff, for not only helping me solve all the problems, but also answering my doubts and very wisely resolving my misunderstandings about other staff members in the past period of time. The most important thing is that she answered my doubts. She said that she carefully read the record of the complaint, and the staff member at that time did note that I had no intention of complaining. I was relieved and resolved my misunderstanding of that staff member after hearing this. Then I asked Lily why the company sent a letter of complaint to my family doctor. Lilys explanation was perfect. She said that the purpose of all staff and the company is to satisfy customers, so I think there is no complaint, but the company still has to do things to the best of its ability so that the customer service can be 100% satisfied with the family doctor. Wow! My God, its so touching! Not only all the misunderstandings were eliminated, all the problems were solved, but it also made me realize that it was my own inappropriate speech that caused the trouble. I summarized the reasons, which are mainly caused by the cultural differences between China and the United States. Chinese people pay more attention to the inconsistency between inside and outside when speaking. They agree in their hearts, but they are not so rigorous when speaking. American culture is to take what you say literally. All words are sometimes subject to legal liability. I am really sorry that I have not fully mastered American culture and have caused trouble to the staff, me and my family doctor! But Lily can solve all the troubles caused by cultural differences! Her ability is really unique. Lily is also very caring. I can feel her personality charm across the phone line. I think such an excellent talent should be known and understood by the senior management of Alliance, so as a customer, I solemnly express my feelings about her ability here! Finally, I would like to thank all the staff of Alliance. Thank you for your love and warm service. Every time I deal with you, it is a pleasure! With such an excellent team of employees, I believe there must be a special elite management team. Salute to you! Sincerely, Your customers

George Karavaras I called to cancel my Medical insurance. A case # was created for my cancellation request by the representative I spoke with and she said she is submitting it to Medical on my behalf. It was never done 3 weeks later. My son needed a hospital visit and now to discover my new coverage that was supposed to start on 10/1 didnt happen because of this issue of Medical still showing me as active. Now I cant reach Medical on the phone after weeks of trying. I tried 3 different numbers, all lead to the same recording which ends my call saying "were too busy, call back another time". If Alameda Alliance for Health company just did their job, this would have been resolved and a lot of headaches could have been avoided. After I called Alameda Alliance for Health back a new rep said, since I moved out of the area, my account with alliance health was cancelled and theres nothing they can do. My original case # to cancel my medical was never submitted and they cannot submit it now because I am no longer a client of Alameda Alliance for Health. This is a horrible organization with poor customer policies and should not be in business.

Sam Stewart Im just leaving this review to talk about a time a few months back when I had a seizure there in the hall way and this nurse, there were 2, one black dude and one girl. The dude picked me up and put me back in the bed cause I had got on the floor, I was having the little aura but I didnt think I was gonna have a seizure cause I was there for something else but that dude was Hella cool and yesterday when I was there. I was just really mad cause I was in a lot of pain but everyone did a good job and I got what I needed so thanks! Sorry if I made anyone feel like they did anything wrong.

kristin martin I came in for an emergency rapekit late on January 5th. I waited for an hour and a half and was in the room for no more than 30 minutes. My bill was over $5,000. Im a college student for reference. Actually unbelievable.