David [This is a genuine google review with no intention of violating policy. I say that in case another attempt is made in reporting it, which raises more concerns.
Looking through other reviews, its clear that this experience isnt isolated. Theres a recurring pattern of complaints about:
Rude and unprofessional staff, especially receptionists
Neglect of patients medical and mental health needs
Poor communication with families
Unsafe and unsanitary conditions
Inadequate treatment options
Patients reportedly leaving in worse condition than when they arrived]
[The standard suggestion to email
[email protected] appears to be an attempt to move complaints out of public view rather than a genuine effort to resolve systemic issues. Multiple reviewers mention contacting this address without satisfactory outcomes.They were able to hide this review somehow but I reached out to google so that wouldnt be the case]
I am writing this review to express my extreme disappointment and frustration with the unacceptable behavior of the receptionist Breanne at this facility during a recent crisis involving my mother, who is a patient here.
We had just lost someone three months ago, which has led to this mental crisis and when I received an alarming call from my mother, I immediately contacted the facility to ensure her safety and well-being. However, the receptionist was dismissive, insensitive, and rude, initially claiming that my mother was not a patient at the facility without even attempting to verify the information.
When I called back to confirm my mothers status, the receptionist became defensive and hostile after I called out her initial approach, raising her voice and it was clear that she was not interested in helping me. After expressing my frustration with her inappropriate behavior, I handed the phone to my wife, who calmly and respectfully attempted to gather information about my mothers well-being.
Throughout the conversation, the receptionists tone remained irritable. It was only due to my wifes patient and persistent efforts that the receptionist finally confirmed my mother was safe. However, shockingly, the receptionist then abruptly hung up on my wife while she was still speaking, leaving us with unresolved concerns and questions.
While I understand that working in a mental health facility can be challenging, there is absolutely no excuse for the lack of professionalism, empathy, and basic human decency displayed by the receptionist. It is essential for individuals working in this field to be equipped with the necessary skills and training to handle sensitive situations with care, understanding, and a focus on the well-being of both patients and their families.
The receptionists behavior was completely unacceptable and inexcusable, causing my family unnecessary distress and potentially delaying critical care for my mother during an already emotionally devastating time.
I strongly urge the facilitys management to address this issue promptly and provide extensive staff training to ensure that patients and their families are treated with the compassion, respect, and professionalism they deserve, especially during times of crisis. The receptionists behavior should not be tolerated or defended, as it goes against the fundamental principles of patient care and human decency.
I hope that by sharing my experience, I can help prevent other families from enduring similar mistreatment and ensure that this Doctors Behavioral Health Center takes the necessary steps to improve their staffs conduct and prioritize the well-being of their patients and their loved ones.
