Pandora Jewelry - Chula Vista (CA)

1 /5 Isabella Sisco: I went to get a refund on a defective item purchased less than 6 months ago. I was told my only options were to choose a new ring with equal or lesser value, or a gift card with the amount of the defective item. I mentioned I wanted a refund to my original payment method, she said it was not possible but it says on the pandora website it is available as long as you go back to the original location where it was purchased (which it was). So I had no other choice than to take the gift card since I did not want any of the items available or at all. Also during the interaction, she was overall just rude and took customers that came in after me which I was really confused about. I will be heading to a different location that I called that said my refund will be issued which i am glad about.

5 /5 Mike Liu: Note the location is wrong - Pandora is located next to the Apple Store on Kestrel Falls not by PF Chang’s like google maps says. I came on a Friday night and they were busy. There were 3 staff members helping people out and I ended up waiting about 10 minutes before I had help. Claudia L was super helpful, knowledgeable, and friendly. With her help I ended up getting a beautiful Xmas gift.

5 /5 Cassie Delgado: I came to hopefully get my ring fixed that was missing a gemstone, it had fallen off at couple months ago but my ring was purchased last October which was not even a year ago. Sabrina R was very helpful and understanding of my situation and was willing to help me while explaining their policy in a way I can understand easily. I left with my perfect ring and with their $8 warranty for 3 years that made me feel happy and excited to come back to Pandora again. I’ll definitely come to this location again because of their customer service and support

5 /5 Shy Abel: Mildred was amazing with us, super patient and never made us feel rushed! Amazing customer service at this location!

1 /5 Kimberly A: Arrived 15mins before close maybe 20, they had door closed and wouldn’t let anyone in , I came for Pick up and the woman said no , them workers dont like to work and do there job need to not work and go mop floors… apparently everyone else agrees how bad the customer service is ! Is there any management or is this approved by the company to be closing before closing time .