Stacey Jo!!! Hawks-Gross Fantastic crew! My buddy and I enjoyed the experience so much that we agreed to meet there every 4 to 6 weeks to get a mani / pedi together and just enjoy the massage chairs and wonderful foot massages/ hand massages that go with the fantastic manicures and pedicures. The staff is wonderful!
A great place to unwind and pamper yourself or to unwind with a friend! Thank you !!!
5 /5
Scarlett Elia my nails look horrible. they were 80 dollars even though before my appointment she said they would be 65. It 2 hours for my nails to be done. to top things off, when i went to tip her, she crossed out the number and added more money. never going again. and i recommend to never come.
1 /5
Adrielle S Writing this review for the owners so they can hopefully understand how horrible the customer service is from the man who answers the phone to book an appointment.
Ive been coming here consistently for over a year, ever since I moved to Marin, and this is the 2nd/3rd time the same man has dampened my experience.
The first incident in 2023, I booked an appt and called back to let him know I was going to be slightly late - he ended up, quite literally, yelling at me saying I should be mindful of my appointment time. When I told him I was late due to personal reasons, he ended up apologizing and giving me a FAKE name. I found out his name wasnt "Tom" when I was telling this incident to one of the women doing my nails. See the photo I attached for PROOF that this incident occurred, as he texted me later in the day, apologizing once more after he realized he was in the wrong. Apparently their receptionist saves your phone number and info in their system indefinitely..
Fast forward to 1 year later, today, when I tried booking an appt, I called and nicely asked if they had any availability for a dip powder mani & regular pedi. First thing he responds is, "are you going to come this time bc last time you didnt come!!" I was shocked & so confused at this response because I had absolutely no idea what he was talking about. I then asked him what was he accusing me of, because I confirmed the last time I came, I got my nails done & touched up by Jenny (which was an amazing job her part btw). He ended up yelling back at me, then quickly apologized when he realized I was telling the truth. Next, I asked for his REAL name this time, after I told him I want to speak to the owners to let them become aware his horrible customer service and he refused to say his name! He ended up yelling at me saying he doesnt like how Im handling this... Excuse me?! The audacity?
Paradise Nail salon, I have been coming to you nonstop for the last year and these 2 incidents with your incredibly rude receptionist is not a good look for your brand. Please do something about this or you will lose not just me, but other customers as well. From a fellow local, trust me when I say your nail salon is truly gaining a bad reputation around the neighborhood and beyond, which solely stems from your receptionist. I promise you, customers are flocking to other salons because of him.
I really cant fathom how your salon allows this man to treats his customers. He has no respect, decency, or a care in the world for providing genuine customer service. Evidently, his main priority is overbooking clients to squeeze in as many as possible solely for profit.
Its sad for me to write this because the women who work here truly are passionate about their job. The lack of customer service & incredibly rude behavior from your receptionist who lies about his name and creates FALSE accusations really put the nail in the coffin for me. Its truly a uniquely horrible experience that Ive never had once in my life, not from ANY salon, ever.
1 /5