Stephanie Steerson I’ve been on the fence on writing this review for about a month. The staff is really kind for the most part and I really want to love this place. I’ve been here many times and would see Robin who was amazing and knew my hair well. But since she moved states I have gone to 3 other hairdressers at this salon and each time I’ve been disappointed. Two times I had to go to another salon to fix it. I am writing this review today because for a month I have been hoping this haircut grows out and gets a little better but is has not. At the moment I have a thick bob on top of thin long pieces of hair like a jellyfish in a not cute way. What was supposed to be layers is not blended at all. At first I thought the hairstylist cut my hair as if it was straight but it looks even worse straight. I got this haircut to treat myself for my birthday and I am a college student and do not have another 200 dollars to spend to fix it. I’m considering just getting a friend to cut it like a pixie cut because my coworkers relentlessly make fun of me since they’ve seen it down. I’ve kept going back because they say they work with curly/wavy hair and the staff feels less judgmental then the rest of the salons in SLO. Unfortunately I do not recommend coming here if you are a new client.
1 /5
Riley Sherlock Such a cute salon! I desperately needed a refresh on my hair and Martha gave me an amazing cut!
5 /5
Katie Leach I am very disappointed to be writing this review, and am compelled to share my experience with others in the community considering booking at this salon. I booked an appointment for a hair cut almost a month in advance, and I live about 35-40 minutes away from the salon. I am a mother to a little one and I also own my small business. Even though my time is constricted at many times, I take very seriously showing respect to others through timeliness and reciprocity.
15 minutes before my appointment time, while driving, I received a text from this salon stating my stylist was running behind and requesting me to come in 30 minutes later or reschedule. I let them know I was already almost to the salon, and planned my appointment between seeing my own clients, so I wasnt sure what to do next. I called the front desk and explained this, and was put on hold and then the owner of this salon got on the line.
She told me that: training stylists run late, it happens (almost like I should have expected this? even as a new client). She gave me 2 options: either come in and "hopefully" someone else can get me started, but I still will be behind and might not make it to work. Or, she would reschedule me and "offer a complimentary add-on". She kept reiterating while she was speaking to me that she had "a client in my chair with her hair wet" and she was "taking time away from her client with her hair wet to speak with me". Mind you, I didnt even ask to speak to this person at all. I told her it didnt sound like I could still get to work on time if either way, they would be late with my appointment. She continued to turn this situation toward me, saying my "time constraints" and my schedule were causing an issue. I planned for this time. I paid my deposit. I abided by the late and reschedule policy. I was on time. And offering to reschedule with a "free add-on", for a product I didnt want, was her way of solving this problem. Acting like your clients have all the time in the world and nothing else going on is disrespectful. Can you imagine if I (client) called, 15 minutes before an appointment was scheduled and said, "Im going to be 30 minutes late, so we will need to go later today." That would not be acceptable at all, and Im sure Id be charged in full. This way of practicing is not ethical. The business owner acted like this was all completely fine, and even common for this to happen, justifying herself over and over again, and attempting to guilt me into even speaking with her (taking time away from her client).
My thoughts are: if you know that a stylist is training and may need extra time, why not schedule a buffer before/after appointments to account for this? I noticed this has happened with another reviewer, and probably many more who havent said anything yet. Or, if you dont know what the service will accurately entail, maybe requiring a consult before would help you accurately schedule? Even a disclaimer when booking, explaining certain stylists are still learning and may/often run up to 30(+) minutes late for your appointment. Any of this could have prevented what happened and I may have still wanted to return to this salon. However, after witnessing firsthand the owner--clearly feeling burnt out--deal with this poorly managed situation, I definitely will avoid this place at all costs.
1 /5
Beverley De Witt Moylan Kelsey Tikker is a gifted stylist and a savvy businesswoman who has developed a successful salon with a happy, hard-working staff that is responsive to customer preferences.
5 /5