Lori Thomas The TLDR:
It was not the worse experience imaginable however to pay $110 for an hour massage and not feel like I actually received a service from a licensed practitioner really leaves a bad taste in my mouth. The lack of communication about the sauna - or the weirdness in asking about it, was also not great. To also have my feedback ignored makes it even worse.
More info:
I got a massage for the first time from Wolf Mountain a week ago. I saw that it got good reviews so was excited to try it out. Although the atmosphere was nice and the facilities were clean, I received a very lack luster massage and ran into some communication issues. I reached out via email to talk to someone about my experience but disappointedly never heard back.
My massage therapist was extremely nice and friendly however, even though I asked for more pressure during the massage it was still very light pressure. This was one of the lower pressure massages Ive ever received. Additionally, she also put my arms into a few compromising positions twice (each side, feeling like my shoulder blades were going to be pulled out of place), which Ive never experienced and anyone who knows anatomy (I would think a licensed therapist) would know not to do.
My cousin also got a massage at the same time and her masseuse gave more appropriate (firmer) pressure AND put hot towels on her feet and a mask over her eyes for facing up. I received neither of those little touches that help create a relaxing and enjoyable massage experience.
Part of the reason I booked at Wolf Mountain is because they had a sauna to use for 30 min in addition to your massage. When I booked the appointment the person on the phone let me know that they were having issues with the sauna and that it might not be working the day wed be in. Totally fine. Fast forward to our massages and arrived at the spa, we were told once again that the sauna was not working. Again, fine. As we were checking out, the person at the front desk was on a call booking a sauna appointment for the next day. Once they got off the phone I told her we were told twice that the sauna wasnt working and she just shrugged.
2 /5
Ramona Taylor Chelsea was amazing! I had a sound healing massage with her that literally was one of the best massages Ive ever had. And Ive had quite a few! Go in with an open mind and heart and come out with a brand new set of wings. She released so much, not just muscle tension. Thank you!!
5 /5
Teresa Wagner Had great service with Holly. She is very good at what she does with a great eye for detail. I recommend her for waxing.
5 /5